Forum Discussion
Email read receipt
What's the logic and intent behind such a request? I cannot understand why management would be interested in this data, if it was available.
- This is to show how efficient of the email that send by Group Communication. People tend to ignore some of the email. With this data we would know whether is it really useful to send this kind of email? With this kind of data, you could understand your employee more. Especially some of the employee receive email and they say they didn't receive, but from the data we could find whether this staff didn't receive such email or didn't read such email. This is for Company Operation Improvement purposes.
Unfortunately, Groups do not maintain per-user read status, so it's hard to track which user has actually looked at a message. Even if you embed the Tracking option in a message sent to Group, it might not have the desired effect, considering not every member of the Group is also a Subscriber. And even then, we have to tools to summarize the tracking replies across multiple mailboxes.
As I point out in https://www.petri.com/small-important-changes-office-365, Yammer is the only Office 365 communications app that supports and exposes a seen count. However, Yammer does not tell you who looks at a message, only how many in a group have opened it.
But I do wonder if management has more pressing topics on their hands than considering how many people have read their communications. If an individual management wants this kind of insight, they can send a message to a distribution group (not an Office 365 Group - unless everyone in the group is a subscriber) and use the MyAnalytics add-in for Outlook to report how many people opened and read the message. See https://www.petri.com/office-365-analytics for an overview or https://support.office.com/en-us/article/microsoft-myanalytics-outlook-add-in-e305ae2d-6f16-4688-b2b0-487c4c2d067b for a support article about the Outlook add-in.
