Cannot Login to Business Account
I have recently signed up for recurring charges for Microsoft 365 for Business only to find out my employer already has an account and I am trying to cancel the subscription. No matter how I go abou...
Forum Discussion
I don't understand how the user name is not being recognised when it is being provided to you. Have you tried manually typing in the user account rather than copying and pasting?
Failing that, all I can suggest you do is actually call MS - https://support.microsoft.com/en-au/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
or
I did enter the username manually as well as cut and paste. I'll try calling in the morning - you have provided a link to available phone numbers that I have tried already, it's just a recording and no live agents that provides the same information the support link that you have provided offers. I do appreciate you taking the time in trying to help out but I believe I (and you) have spent enough time on this and will just wait for the charges to appear and have my bank deny the charges. Again, thank you for your help.
- Ok, my last piece of advice is to try Twitter or other MS social media accounts to see if you can attract their attention.