Forum Discussion
Cannot deploy windows 10 Enterprise subscription activation
mbtfcu275 My CSP opened a ticket by MSFT. The usual: 1st level, 2nd level... Gone through three MSFT 3rd level support teams... And then suddenly: "there's a problem with the activation: your firmware key was rejected", or something like this. Obviously a bug in the activation server, because this is an HP UEFI / OEM brand new business laptop key.
Still waiting for reply from MSFT - unfortunately no ETA 😞
BoSolo Thanks for the update, I'm banging my head against the wall on this. I have to have a go/no-go decision for our open value agreement within the next couple of weeks and this is holding me back from moving into Microsoft 365 and dropping the device licenses. Please update if you get a response, I'd appreciate it.
Hi mbtfcu275 and all followers,
sorry for the late reply, but we had this fixed indeed today, 2022-07-05.
In our case: "An issue was identified with the subscription configuration at the tenant backend level, which required a resync of license for your tenant".
Please check the event logs of affected computers under Applications and Services Logs / Microsoft / Windows / Store / Operational and search for Event ID 8003. If the content contains something like "The entitlement is in a state that prevents it from being used to create a Content License", then you have very good chances to have it fixed. Simply open a case with email address removed for privacy reasons (or via your CSP, for the ones not having a direct agreement with MSFT).
