Cannot change country is causing me legal issues

[mendrinos]

Apparently, you are not allowed to change country at Microsoft 365.. neither you can change your credit card (from another country).

What happens when someone (individual) or a startup (legal entity) has to change country?

It is an unbelievable situation, having to switch off all services (off board) and then create a new Office 365 account, and migrate all the services just because you or the company decides to relocate to another country.

Seems like a massive capability miss and the customer experience is hit big time (at least in my case).

Microsoft 365 is insisting on billing and invoicing a company that does not exist any more, and the address is invalid. While me, the owner of the account, I am totally blocked - not allowed to just change the country. I am seeking legal advise at the moment, hope the product owners of Microsoft 365 realises that this is a totally not acceptable situation.

[#2]

@mendrinos we're in the same boat as yours. Your post is almost 1 year old, but in case you still monitoring this forum... did you find a resolution to your problem?

[#3]

We have the same requirement to change our M365 account from one country to another. I was on a call with a MS support and the suggestions given were to remove the old domain, create a new MS365 account and move the tenants over. But there was no specific steps given and I am afraid it would cause prolonged disruption to the users using the M365 office products.

Then I found a link that seems to allow legal entity change tied to the Microsoft Customer Agreement.

https://www.microsoft.com/en-us/download/details.aspx?id=102732


Has anyone gone down this route before?