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SOLVED

AutoSave keeps turning off after updating O365

Copper Contributor

Hi , 

 

Autosave keeps turning off and when I try to turn it on, its asks to login to Onedrive and makes another version. this has started after updating the office to version 2211 (Build 15831.20252 Click to Run)

2 Replies
best response confirmed by falsaeed (Copper Contributor)
Solution
This issue can occur due to various reasons, such as:

OneDrive account sign-in issues - Ensure that you have the latest version of OneDrive installed and sign in with the correct account credentials.

OneDrive cache corruption - Clearing the OneDrive cache and resetting the OneDrive client can resolve the issue.

Conflicting third-party software - Some security software or firewalls can interfere with the OneDrive client, disabling the AutoSave feature. Try disabling or uninstalling such software temporarily and check if the issue persists.

OneDrive syncing issues - Sometimes, OneDrive can experience syncing issues that can cause the AutoSave feature to turn off. To resolve this, try stopping and restarting the OneDrive client, or resetting OneDrive sync.

If none of the above steps resolves the issue, you can try reinstalling the OneDrive client.

@falsaeed 

Please check on the following:

 

1. AutoSave setting under office application

2. You are not saving file to OneDrive or SharePoint Online

3. You are using a supported format (e.g. docx)

4. Security features in Excel is off

5. Repair office when necessary

1 best response

Accepted Solutions
best response confirmed by falsaeed (Copper Contributor)
Solution
This issue can occur due to various reasons, such as:

OneDrive account sign-in issues - Ensure that you have the latest version of OneDrive installed and sign in with the correct account credentials.

OneDrive cache corruption - Clearing the OneDrive cache and resetting the OneDrive client can resolve the issue.

Conflicting third-party software - Some security software or firewalls can interfere with the OneDrive client, disabling the AutoSave feature. Try disabling or uninstalling such software temporarily and check if the issue persists.

OneDrive syncing issues - Sometimes, OneDrive can experience syncing issues that can cause the AutoSave feature to turn off. To resolve this, try stopping and restarting the OneDrive client, or resetting OneDrive sync.

If none of the above steps resolves the issue, you can try reinstalling the OneDrive client.

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