Forum Discussion
Nathan_Pfeifer
Microsoft
MicrosoftRemote assistance with Quick Assist is changing
Hi Insiders! Russell Mosier and Bianca Taylor, from the Experiences + Devices team are excited to share an upcoming change to their remote assistance app, Quick Assist.
Remote assistance wi...
well, it was good while it lasted: Introduced with Windows 10. Gone before Windows 11 reaches 25% adoption.
With Quick-Assist, we could deliver remote help to a near complete stranger. Usually someone just referred to us by an other client. To build trust, I usually begin by explaining that Quick-Assist is a Microsoft product, and in fact, it is part of Windows 10, already installed on your PC. Further, Windows even gave you a HotKey (Win+Ctrl+Q) to launch it. This is far more reassuring to security conscious users than "I need you to install something that lets me remotely control your computer".
Microsoft needs to re-think this.
Why can't Windows Update continue to maintain this feature?
Why does the inbuilt Quick-Assist need to be eliminated so quickly? We only just learned of the change less than a month ago.
If Microsoft insists, this will drive many to move back to 3rd party tools. Some will pay for proprietary solutions, making connections proxied through systems hosted by possibly trustworthy organizations (or not). Others will search out free tools, with obvious risks.
With Quick-Assist, we could deliver remote help to a near complete stranger. Usually someone just referred to us by an other client. To build trust, I usually begin by explaining that Quick-Assist is a Microsoft product, and in fact, it is part of Windows 10, already installed on your PC. Further, Windows even gave you a HotKey (Win+Ctrl+Q) to launch it. This is far more reassuring to security conscious users than "I need you to install something that lets me remotely control your computer".
Microsoft needs to re-think this.
Why can't Windows Update continue to maintain this feature?
Why does the inbuilt Quick-Assist need to be eliminated so quickly? We only just learned of the change less than a month ago.
If Microsoft insists, this will drive many to move back to 3rd party tools. Some will pay for proprietary solutions, making connections proxied through systems hosted by possibly trustworthy organizations (or not). Others will search out free tools, with obvious risks.
