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ebrahimEG's avatar
ebrahimEG
Copper Contributor
May 29, 2024

enabling copilot

Dear Sir

Today we bought three office365 copilot pro for three users, the three licensed were assigned to three users, each user has Active directory user ID, and Office 385 E3 subscription, user calming that copilot not appeared on office apps, word for example, also in  Viva Insights (cloud.microsoft) , still shows zero active copilot users. please can you assist me , thank you in advance

  • reachrj's avatar
    reachrj
    Iron Contributor
    If you are using your Active Directory ID and O365 E3, the correct Copilot is license required is "Copilot for Microsoft 365" from your tenant. Note that Copilot Pro is for personal accounts like email address removed for privacy reasons, email address removed for privacy reasons

    While Copilot Pro is our best experience for individuals, Copilot for Microsoft 365 is our best experience for organizations
  • ChaiYa81's avatar
    ChaiYa81
    Copper Contributor
    • Open any Office 365 app like Word.
    • Click on the File tab and select more / Update license.
    • You will be prompted to sign in.

    This will force the license to be added to users' application.
  • harry18garg's avatar
    harry18garg
    Brass Contributor
    You can check the active Copilot users in the Microsoft 365 admin center under "Billing" > "Licenses". This view should show your three users with the assigned Copilot for Microsoft 365 licenses.

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