Forum Discussion
Copilot Protected - Work Account Issues
We've been seeing mixed results with Copilot (Preview) and Edge with our organization Work Accounts. Yesterday, we weren't seeing the protected status at the top when logging in. Eventually I opened...
Well, figured it out. Once you sign out and sign back into https://copilot.microsoft.com in the Edge browser (if it wasn't already showing Protected), within several hours both the Copilot (preview) app and the Edge Copilot toolbar will update to show Protected. It is not immediate. It was anywhere from a 6 to 8 hour wait for us before it the app showed that it was Protected.
Here are some steps and suggestions that might help resolve this issue:
1. Ensure Consistent Account Sign-In
Make sure that users are consistently signing in with their organization work accounts across all platforms (Edge, Copilot app, and Edge toolbar). Inconsistent sign-ins or cached credentials can sometimes cause discrepancies.
2. Clear Cache and Cookies
Clearing the browser cache and cookies can help resolve issues related to old or conflicting session data. Here's how to do it in Edge:
Open Microsoft Edge.
Go to Settings > Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Select Cookies and other site data and Cached images and files, then click Clear now.
1. Ensure Consistent Account Sign-In
Make sure that users are consistently signing in with their organization work accounts across all platforms (Edge, Copilot app, and Edge toolbar). Inconsistent sign-ins or cached credentials can sometimes cause discrepancies.
2. Clear Cache and Cookies
Clearing the browser cache and cookies can help resolve issues related to old or conflicting session data. Here's how to do it in Edge:
Open Microsoft Edge.
Go to Settings > Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Select Cookies and other site data and Cached images and files, then click Clear now.
