Forum Discussion
SSO issues in Word and Excel, but not Outlook
Hi, Strange issue started a month ago at a customer site. They use RDS with Office 365 installed. Historically this has been working fine, then it randomly stopped signing in properly for all use...
No luck with MS premium support. I opened a ticket for 2 issues (SSO login in outlook and privacy questions after first logon).
Answer from MS Premium Support:
* 'privacy questions after first logon': in Europe it's by design due to new regulations.
* SSO does not 'work' when starting outlook for the first time (we still get a logon prompt even though everything is set up correctly (reg keys)): it is being investigated by the product engineers (PG) and is not a 'big' issue since you can still log on. Hence my case has been closed since it's - in their opinion - not a major issue and is being investigated 'higher up'.
What's at least said ironic is:
- that I have can nog log a case with the product engineers team
- the case I opened with O365 premium support is closed
- I get the feedback from O365 premium support that I have to go by them to get feedback from the product engineers.
So I have to ask myself what the status is of the SSO issue to which the answer - until now - always is 'Our Product Groups have not provided an estimated time of arrival for this issue'.
I guess no support is also a form of support...
Answer from MS Premium Support:
* 'privacy questions after first logon': in Europe it's by design due to new regulations.
* SSO does not 'work' when starting outlook for the first time (we still get a logon prompt even though everything is set up correctly (reg keys)): it is being investigated by the product engineers (PG) and is not a 'big' issue since you can still log on. Hence my case has been closed since it's - in their opinion - not a major issue and is being investigated 'higher up'.
What's at least said ironic is:
- that I have can nog log a case with the product engineers team
- the case I opened with O365 premium support is closed
- I get the feedback from O365 premium support that I have to go by them to get feedback from the product engineers.
So I have to ask myself what the status is of the SSO issue to which the answer - until now - always is 'Our Product Groups have not provided an estimated time of arrival for this issue'.
I guess no support is also a form of support...
Ouch.
For us, Outlook works on 2nd try. So open outlook, it asks to sign in. But just close that without signing in and re-open Outlook and it's signed in.
But Word will never sign in (try 100 times and it won't). Once Outlook is signed in though, Word is too on next try.
For the Privacy pop-up, that should be 100% fixable however as we did that. In the Office GPO template there are some options around additional connected services, which when disabled will prevent that pop-up. Let me see if I can find the setting again quickly...
For us, Outlook works on 2nd try. So open outlook, it asks to sign in. But just close that without signing in and re-open Outlook and it's signed in.
But Word will never sign in (try 100 times and it won't). Once Outlook is signed in though, Word is too on next try.
For the Privacy pop-up, that should be 100% fixable however as we did that. In the Office GPO template there are some options around additional connected services, which when disabled will prevent that pop-up. Let me see if I can find the setting again quickly...
