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Dejan Topic's avatar
Dejan Topic
Copper Contributor
Sep 19, 2023

Take over admin

Hello, does anyone have any ideas? The admin is no longer with the company and was the only Global Administrator. The password is not known. Now, no one has access to the admin portal. Access to external DNS management is possible. Shadow takeover was not possible. Do you have any ideas? Microsoft Support Hotline was not able to help me.

Teams admin center

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  • Johnny Ang's avatar
    Johnny Ang
    Copper Contributor
    Oct 21, 2023
    Is your tenant connected with any billing partner or distributor? You can get their help to reset the admin password through partner admin Center.
  • VasilMichev's avatar
    VasilMichev
    MVP
    Sep 19, 2023
    Work with support, they have procedures in place for such scenarios. If the support agent is giving you crap, ask for escalation, or at least to speak with someone that has a clue.

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Hello, does anyone have any ideas? The admin is no longer with the company and was the only Global Administrator. The password is not known. Now, no one has access to the admin portal. Access to external DNS management is possible. Shadow takeover was not possible. Do you have any ideas? Microsoft Support Hotline was not able to help me.

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Hello, does anyone have any ideas? The admin is no longer with the company and was the only Global Administrator. The password is not known. Now, no one has access to the admin portal. Access to external DNS management is possible. Shadow takeover was not possible. Do you have any ideas? Microsoft Support Hotline was not able to help me.

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Take over admin","moderationData":{"__ref":"ModerationData:moderation_data:3979719"},"body":"

Dejan Topic 

 

The only way is work with Microsoft support

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