FAQ: Cancelling Marketplace purchase within 72 Hours

Q: We have a customer who has made an incorrect reservation on Marketplace and need to cancel their order. Do we have customer guidance on how they can cancel an incorrect reservation? 

 

A: The purchase might be eligible for a refund. Read this article to learn more: Refund policies for Microsoft AppSource and Azure Marketplace - Microsoft marketplace | Microsoft Learn - and get them to raise a support ticket to log the request.