Signing up for Non-profit 365 basic

[Ian_UK5]

Hi

We are based in the UK, and I have signed up for MS non profit via TechSoup and Charity Digital; I have been told that we have been approved as a non-profit. I have set up the MS Admin Center and associated our domain. When I come to select the free MS 365 basic package from Billing|Purchase Services for our users I am offered the "paid for" version - no free version available.

I have also noticed that when I log into the Nonprofit Hub (not even sure what this is, or whether it's important), I get the message:

"Something went wrong
We cannot allow you to proceed at this time. Please contact support and reference message code 920-123190 and transaction 5077c6a9-8a5b-4b35-af78-3291ed34dc25.

I have posted a query with support, but nothing has happened.

We are a small, newly established, UK charity and MS is a very important step for us, can I have some help please to set up our MS Non-profit account.

Thanks

Ian

[#2]

@Ian_UK5 following as Im having the same challenge

[#3]

Hello @Ian_UK5, 

Thank you for your question!

Have you heard from support since you posted this? If not, can you please PM me your support case number and I'll forward it to the product team to check the status of your case. 

Thanks,

[#4]

Hey @TanyaGJ, 

If you have a support case number, please PM it to me so I can forward it to the product team to check on the status. 

Thanks,

[#5]

@Ian_UK5, 

Thanks for providing your support case number. I've forwarded it to the product team and will follow up with you as soon as I get an update from them regarding your case. 

Thank you,

[#6]

Hey @Ian_UK5, 

Support will be reaching out to you within three business days regarding your support case. 

Thank you,

[#7]

@Ian_UK5, 

The problem should be resolved at this time. Please try logging into your account and your Nonprofit Hub again and let me know if you were successful or not. 

Thanks,

[#8]

@MeenahKhosraw I have the exact same issue. Would you help? I will DM you the case number now.

[#9]

@Dipacre, 

Are you receiving an error message with a code? If so, please provide it or a screenshot of the error. 

Thanks,

[#10]

I also have the same issue but it only started after i claimed azure credits, the process was supposed to take 2 days so i logged in 4 days later as in today to check progress and i got the 920-123190 error message

[#11]

MeenahKhosraw I have the same issues. Error message is 920-123190

[#12]

They managed to fix mine, i sent a couple of support tickets, finally got help

[#13]

Hi. @TshepangMabe .
How can I open support tickets?

Tried here https://nonprofit.microsoft.com/en-us/contactus but got the same error.

[#14]

I used the link you sent...