iphone native mail app not deleting emails on exchange (EXO)

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New Contributor

I am not sure if this is the right forum, but here it goes.

 

My new iPhone 11 has a great feature for mass deleting email. I select all the emails and click "trash" and the emails appear deleted.

 

However, they are not deleted from EXO. When I go to Outlook (online or client) all the emails are still there. 

 

Why?

3 Replies
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Hello@ezadler !

This seems like its a setting error for the native email client on the Iphone. 

 

Open the "Mail, Contacts, Calendars" option in the Settings app, tap the appropriate email account, then the "Advanced" button. Tap the "Deleted Mailbox" button and select the "Trash" folder in the "On The Server" section. The Mail app now sends deleted messages to the correct folder on the server.

 

This above solution should make sure that deleted items on the Iphone are also deleted from the server ( EXO in this case ) 

 

Let me know if you need further assistance, or please mark this as a solution if it works out for you :)

 

Kind Regards

Oliwer Sjöberg

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@oliwer_sjobergI don't seem to have those settings on my phone.

 

settings screen.jpgadvanced settings on account.jpg

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Hmm those are the settings i was after and they all look correct@ezadler 

 

Could you verify that your time and timezone are correct. 

Also, try and remove and add the account again. 

 

Kind regards

Oliwer Sjöberg