Forum Discussion

Copper Contributor

Jan 04, 2020

iphone native mail app not deleting emails on exchange (EXO)

I am not sure if this is the right forum, but here it goes. My new iPhone 11 has a great feature for mass deleting email. I select all the emails and click "trash" and the emails appear deleted. ...

exchange online

office 365

oliwer_sundgren

Steel Contributor

Jan 07, 2020

Helloezadler !

This seems like its a setting error for the native email client on the Iphone.

Open the "Mail, Contacts, Calendars" option in the Settings app, tap the appropriate email account, then the "Advanced" button. Tap the "Deleted Mailbox" button and select the "Trash" folder in the "On The Server" section. The Mail app now sends deleted messages to the correct folder on the server.

This above solution should make sure that deleted items on the Iphone are also deleted from the server ( EXO in this case )

Let me know if you need further assistance, or please mark this as a solution if it works out for you 🙂

Kind Regards

Oliwer Sjöberg

ezadler
Copper Contributor
Jan 13, 2020
oliwer_sundgrenI don't seem to have those settings on my phone.
- NickT99
  Copper Contributor
  Jan 25, 2021
  I’m having the same issue. Most articles seem to refer to an older iOS version, so those instructions are no longer valid. Anyone have any other ideas?
  - saifs1980
    Copper Contributor
    Jan 25, 2021
    Scroll down to "Edit mailbox settings" and make sure that Deleted Mailbox setting is set to "Trash" and not "Archive".
- oliwer_sundgren
  Steel Contributor
  Jan 14, 2020
  Hmm those are the settings i was after and they all look correctezadler
  
  Could you verify that your time and timezone are correct.
  Also, try and remove and add the account again.
  
  Kind regards
  Oliwer Sjöberg