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Mike Tilson's avatar
Mike Tilson
Iron Contributor
Dec 01, 2017

Exchange Online Protected Email (Encryption/Rights Protection) - Protect button grayed out

I enabled message protection in our Office 365 tenant based on Tony Redmond's article here -https://www.petri.com/protect-email-office-365 but the protect button continues to be grayed out in Outlook Web.  The protection works fine in the Outlook client.  I also enabled protection in another tenant without issue.  What would cause the protect button to be grayed out in Outlook Web? 

I have tried disabling the button and re-enabling and that didn't help (Set-IRMConfiguration -SimplifiedClientAccessEnabled $false/Set-IRMConfiguration -SimplifiedClientAccessEnabled $true).

I have also tried Outlook web in IE and Chrome, it is grayed out in both.

Other users also see the protect button grayed out.



admin
exchange online
office 365
outlook
  • VasilMichev's avatar
    VasilMichev
    MVP
    Dec 02, 2017

    It can take a while for the changes to take effect. If it has been over 24h, open a support case to have this properly investigated.

  • test test's avatar
    test test
    Copper Contributor
    Jul 10, 2018

    Hi - I have the same issue - were you able to get the protect button working in owa?

     

    Many Thanks

    • Mike Tilson's avatar
      Mike Tilson
      Iron Contributor
      Jul 10, 2018

      Running this powershell command resolved the issue for me.

       

      Set-IRMConfiguration -ClientAccessServerEnabled $true

      • Adam Fowler's avatar
        Adam Fowler
        Iron Contributor
        Feb 21, 2019
        I have this exact issue - ClientAccessServerEnabled is already set to true, but the above command also doesn't work as the parameter "-ClientAccessServerEnabled" doesn't exist.

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