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forbisher's avatar
forbisher
Brass Contributor
Jul 10, 2023

Stock Data Types Wont Refresh - Provides Erroneous Error Message

I have an Excel workbook I created a few months ago and this afternoon while I was away, the "stocks" data type refresh feature stopped refreshing. The error message I receive instructs me to sign in...
excel
office 365
piyushb's avatar
piyushb
Copper Contributor
Jul 11, 2023
I am also having the same issue. Has anyone from Microsoft replied yet?
BigD4me's avatar
BigD4me
Copper Contributor
Jul 11, 2023

like others my excel spreadsheet stock entries stopped updating on 7/10 and continues to fail today (7/11)

  • NRGYTrader's avatar
    NRGYTrader
    Copper Contributor
    Jul 11, 2023

    Same issue here. I am logged into my Microsoft Onedrive and Office 365 account. yesterday afternoon July 10 at approximately 1400 ET the stock data ceased to function. I did a complete reinstall of Microsoft Office 365 to no avail. As a test I uploaded the file to my Onedrive and opened in Excel online and the file functions correctly. I closed Excel on my MacBook Desktop AFTER logging out of my account, reopened, logged back into the same account I use for trying the file in Excel online and I receive the same error :

    I HAVE NEVER used Excel online - this file was created on my MacBook and I have updates it there daily for many months without issue.  : COULDN'T REFRESH DATA TYPES You need to be online ...

     

    I have no Internet or network issues all other apps and connections function without issue. OneDrive on MacBook function without issue using same account as Excel.

     

     

    • scassani's avatar
      scassani
      Copper Contributor
      Jul 11, 2023

      NRGYTrader 

       

      Bug ref number 3874868.  Folks:  include this reference number in your replies.  Our problem occurred first in November, 2022.  Nearly two months passed until Microsoft found a comprehensive solution.  We may have a chance at a relatively prompt solution if we make clear that we are faced with the same problem today.

      • Steven1055's avatar
        Steven1055
        Copper Contributor
        Jul 11, 2023
        Re bug ref number 3874868

        Thank you @nrgytrader. I see an earlier post (about 4 hours ago) with the same bug ref relaying a comment from customer support that fix should be available in 24 hrs. Hopefully.

        Seems like the majority of those posting here are finding that none of the suggested/standard fixes are working. Also, issue appears to affect both Windows and Mac users.

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