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kweatherford's avatar
kweatherford
Copper Contributor
Jan 05, 2023

Network Connection Error in Excel

I get the following error when trying to access Help in Excel.   Sorry, something went wrong. Please check your network connection and try again.   My wireless network is fine. I get internet acc...
Excel
Matt_V1V's avatar
Matt_V1V
Copper Contributor
Apr 20, 2024

kweatherford I had my router network labeled as 'Metered' and changing that to not metered allowed me to access online help from the local Excel 365 App

  • Captnbob's avatar
    Captnbob
    Copper Contributor
    Apr 20, 2024

    Thanks Matt_V1V

    Unfortunately that's not my issue. It fine when I restart the app, but only once or so, then it gives the error again

    • C_Locho's avatar
      C_Locho
      Copper Contributor
      May 03, 2024

      Captnbob 

       

      I found this online and it fixed the Excel Help issue for me. 

      Replied on March 7, 2023Report abuse

      I solved with following:

      by clicking File then Options>Trust Center>Trust Center Settings...>ActiveX Settings and disable Safe mode

      restart office and it works

      • CarverDan's avatar
        CarverDan
        Copper Contributor
        May 17, 2024

        C_Locho 

        This worked for me, also.  Thanks!

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