Forum Discussion
My MS-Excel window goes black partially and intermittently.
- I already solved this issue. In case someone out there has the same problem, here is the proven solution:
Disable the graphics acceleration:
1. From Excel's main menu select Options.
2. At Excel Options window, choose Advanced on the left pane.
3. At the right pane, under Display options, CHECK the "Disable hardware graphics acceleration" checkbox and click OK.
This solution was provided on September 2022 by: Ravikumar Vadamalai, Independent Advisor, Microsoft Community.
Greetings to the Microsoft Tech Community.
mi_green You are almost there. The "Disable hardware graphics acceleration" option is within the "Display" section. I am attaching a screenshot to show it. Follow the red arrow.
Follow the red arrow.
Best regards.
dalyagon I cannot tell you why the graphics acceleration option is not available in your system. This option is very old. I am attaching a screenshot of a Toshiba Satellite C655 system with MS Excel 2010. In this old system, the graphics acceleration option was already available. On the other hand, not all computer systems support graphics acceleration. Computers with specific hardware (graphics cards) will not have the ability to change the amount of acceleration. For systems that do have the option to change graphics acceleration, here is a workaround:
https://www.thewindowsclub.com/hardware-acceleration-windows-7
Please note that, this change may affect the performance of other apps in your system, specifically those using intense graphics processing.
I hope this helps.
ElizabethAnneVH
according to the article below, the "disable hardware acceleration" option is no longer available.We will need a new way to fix this issue since this is no longer a viable option. Please help, this is seriously affecting my day-to-day activities.
https://answers.microsoft.com/en-us/msoffice/forum/all/excel-disable-hardware-acceleration-setting/9568518c-0e48-4d8a-914e-352cce3dc449
ryjohn1 Hello, did you try disabling graphics acceleration from Windows Settings? That same article provides the steps to do so:
You can disable hardware acceleration from the Windows Settings app.
1. Open the Settings app.
2. Click “System” on the sidebar.
3. Press the “Display” option.
4. Click on the “Graphics” option.
5. Click the “Change default graphics settings” link.
6. Turn off the “Hardware-accelerated GPU scheduling” option.
7. Close the Settings app.
8. Reboot the computer.
With that, you turned off hardware acceleration in Windows.
Also try sending Feedback through the Windows Feedback Hub and through the Excel (desktop version) feedback utility.
I hope this helps,
Elizabeth Anne
México
