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Feb 28 2024 07:00 AM - Feb 29 2024 10:30 AM (PST)
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my file is always locked when using online excel

Copper Contributor

I access my online excel file by going to my recently opened. When I open the file it says it is view only and either activate or use the free excel online.  I choose the online and open it but it says it is locked by another user. 

How frustrating!!

1 Reply


It sounds like your Excel file is being locked by another user or due to some other reason, which prevents you from editing it. Here are a few steps you can take to troubleshoot and resolve the issue:

  1. Check for Shared Access: Ensure that the Excel file is not being actively edited by another user. If someone else is currently editing the file, you may need to wait until they are finished before you can access it.
  2. Wait for File Unlock: If the file was recently edited by someone else, it's possible that it hasn't been unlocked yet. Try waiting for a few minutes and then attempt to access the file again.
  3. Check for Compatibility: Make sure that you're using a compatible version of Excel Online to open the file. Sometimes, certain features or functionalities in the Excel file may not be fully supported in the online version, which can cause compatibility issues.
  4. Clear Browser Cache and Cookies: Clearing your browser's cache and cookies can sometimes resolve issues with accessing online files. Try clearing your browser's cache and cookies, then attempt to open the file again.
  5. Use a Different Browser or Device: If you're experiencing issues with accessing the file in one browser or on one device, try using a different browser or device to see if the problem persists. Sometimes, issues can be browser-specific.

By following these steps, you should be able to troubleshoot and resolve the issue with your locked Excel file in Excel Online. The text and steps were edited with the help of AI.


My answers are voluntary and without guarantee!


Hope this will help you.

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