Forum Discussion
LAMBDA function not supported anymore?
Carlos Spörk Do you have multiple 365 accounts by any chance? If so, try signing out of all but one and then let Office update itself.
Carlos Spörk I got official response about this, which comes down to:
we’ve sometimes seen people lose flighted features when they should still have those flights, some reasons are,
- they switched their channel
- they switched their account
- they upgraded / downgraded their build, or performed a clean install
- (some less common scenarios)
I know that doesn't solve your issue though.
Just to say this is (probably) what happened to me; my son took me through a move from gmail to Outlook, which involved setting up a different (personalized) email address, to which I had to transfer my Office365 subscription. I then found - quite by chance - that the lambda functionality had disappeared.
I immediately:
* subscribed (with the new email account) to the office insider programme
* did an online repair of office
... but have not yet got lambdas working
I am hoping that they "come back" with a future update.
Curiously (to my simple mind) MS first line tech support gave up and wouldn't refer me further to technicians, instead giving me a number of community links (which led to this). My hopes rather fell when the person taking over my machine seemed really confused about my customized ribbon 🙂
Best wishes
Andrew Howe
- Andrew_Howe Try going into File, Account and click the Update options, Check for updates button.
Carlos SpörkWise words, which I will try to follow in future. As it happens I checked this morning (2 days later?) and my lambda functionality is back. I think we have a variation on a theme here; I tried replacing my account i.e. simply signing altering the email associated with my Office 365 account. I think what happened was that in the course of this it lost my insider members - so I had to re-subscribe and wait a couple of days for it to "catch up".
- JKPieterse
I tried that and it claimed it was up to date. But, after a couple of days' wait my lambda functions are back working. I think MS just needed some time to catch up with the replacement email on my Office 365 subscription! JKPieterse None of the three first scenarios in the official response apply in my case. True, I performed a clean install, but that was after posting my problem.
I am almost certain that, at least in my case, the multiple Office 365 accounts were the root cause for the missing LAMBDA function.
As for your comment regarding the tech rep's confusion with your customized ribbon: Before starting a support chat or call, I always make sure to take a screenshot and then reset every custom layout on my Office apps. It usually saves us both a lot of time... 😉
