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Stephen Shores's avatar
Stephen Shores
Copper Contributor
Sep 07, 2018

Excel crashing when opening a certain spreadsheet

Hello,

 

Customer is using Excel as part of Office 2016 Click-to-Run build 9126.2275.

 

End user is opening one particular spreadsheet, which crashes Excel every time data is entered into any cell. Other users are able to open the same spreadsheet with no problems.

 

Items we have tried:

 

Office repair, both quick and full. No change.

 

Uninstalled 32-bit and installed 64-bit. No change.

 

Disabling Hardware Acceleration, Live Preview, Enable multi-threaded processing, and 'Enable multi-threaded calculation'. No change.

 

Data -> Workbook Calculation -> set to Manual. No change.

 

Renamed AppData\Microsoft\Excel folder. No change.

 

Uninstalled Webroot Antivirus. No change.

 

Disabled Office updates and rolled back Office to Build 8431.2153 from January. No change.

 

Tried a different profile on the same machine. Same problem.

 

As a final resort, I applied a BIOS and dock firmware update I found using Lenovo System Update, along with a couple of driver updates. No change. 

 

Below is the message in the Windows application event logs, along with the .WER file.

 

"The program EXCEL.EXE version 16.0.9126.2275 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 13a8
Start Time: 01d446ba77ec3d8f
Termination Time: 25
Application Path: C:\Program Files\Microsoft Office\root\Office16\EXCEL.EXE
Report Id: a857dadb-6d70-445c-984b-25837a2a9d49
Faulting package full name:
Faulting package-relative application ID:
"

---

 

and

 

---

 

"Fault bucket 2268962628103420997, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: EXCEL.EXE
P2: 16.0.9126.2275
P3: 5b636fd5
P4: 27e8
P5: 134217728
P6:
P7:
P8:
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER188C.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18AD.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18BB.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER18DB.tmp.txt
\\?\C:\Users\LAURA~1.JEN\AppData\Local\Temp\{DB6715FD-C0BC-4F73-9037-76642CE2DFBD} - OProcSessId.dat
\\?\C:\Users\Laura.jenkins\AppData\Local\Temp\WER204F.tmp.appcompat.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_EXCEL.EXE_66ef8a03b6fb61cf42d1770d4d703ae4598c15_8ae82b93_4d7b43c3

Analysis symbol:
Rechecking for solution: 0
Report Id: a857dadb-6d70-445c-984b-25837a2a9d49
Report Status: 268435456
Hashed bucket: f7a2923aec37ca35cf7cf97d20bdbc45
Cab Guid: 0"

 

---

 

Below is the .WER file mentioned:

 

Version=1
EventType=AppHangB1
EventTime=131808056314115731
ReportType=3
Consent=1
UploadTime=131808056336174470
ReportStatus=268435456
ReportIdentifier=4dd28f0a-6d35-479f-97fa-d09b4011e1e8
IntegratorReportIdentifier=a857dadb-6d70-445c-984b-25837a2a9d49
Wow64Host=34404
NsAppName=EXCEL.EXE
OriginalFilename=Excel.exe
AppSessionGuid=000013a8-0003-0019-8f3d-ec77ba46d401
TargetAppId=W:00064e7244490988f1c04f66379797727a0900000000!0000fde17757f4c8707203ae97fe02cb6b0708c1a03c!EXCEL.EXE
TargetAppVer=2018//08//02:20:55:49!31d5d49!EXCEL.EXE
BootId=4294967295
TargetAsId=1114
UserImpactVector=269484304
IsFatal=1
Response.BucketId=f7a2923aec37ca35cf7cf97d20bdbc45
Response.BucketTable=5
Response.LegacyBucketId=2268962628103420997
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=EXCEL.EXE
Sig[1].Name=Application Version
Sig[1].Value=16.0.9126.2275
Sig[2].Name=Application Timestamp
Sig[2].Value=5b636fd5
Sig[3].Name=Hang Signature
Sig[3].Value=27e8
Sig[4].Name=Hang Type
Sig[4].Value=134217728
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17134.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=27e8263ff0b579931c854380541f95db
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=d8cd
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=d8cd610bb5fdf81190b0a64b226e089a
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=27e8
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=27e8263ff0b579931c854380541f95db
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=d8cd
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=d8cd610bb5fdf81190b0a64b226e089a
UI[3]=Microsoft Excel is not responding
UI[4]=If you close the program, it will try to recover your information.
UI[5]=Close the program
UI[6]=Close the program
UI[7]=Close the program
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LoadedModule[77]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\sppc.dll
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LoadedModule[81]=C:\WINDOWS\System32\Normaliz.dll
LoadedModule[82]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[83]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[84]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[85]=C:\WINDOWS\SYSTEM32\urlmon.dll
LoadedModule[86]=C:\WINDOWS\SYSTEM32\iertutil.dll
LoadedModule[87]=C:\Program Files\Microsoft Office\Root\Office16\oart.dll
LoadedModule[88]=C:\Program Files\Microsoft Office\Root\Office16\gfx.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[90]=C:\Windows\System32\twinapi.appcore.dll
LoadedModule[91]=C:\Windows\System32\RMCLIENT.dll
LoadedModule[92]=C:\WINDOWS\system32\twinapi.dll
LoadedModule[93]=C:\WINDOWS\system32\TextInputFramework.dll
LoadedModule[94]=C:\WINDOWS\system32\CoreUIComponents.dll
LoadedModule[95]=C:\WINDOWS\system32\CoreMessaging.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[97]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[98]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[99]=C:\WINDOWS\SYSTEM32\WINNSI.DLL
LoadedModule[100]=C:\WINDOWS\SYSTEM32\webio.dll
LoadedModule[101]=C:\Program Files\Microsoft Office\Root\Office16\chart.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\DNSAPI.dll
LoadedModule[103]=C:\Windows\System32\rasadhlp.dll
LoadedModule[104]=C:\WINDOWS\System32\fwpuclnt.dll
LoadedModule[105]=C:\WINDOWS\system32\schannel.DLL
LoadedModule[106]=C:\WINDOWS\SYSTEM32\Cabinet.dll
LoadedModule[107]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll
LoadedModule[108]=C:\WINDOWS\system32\ncryptsslp.dll
LoadedModule[109]=C:\WINDOWS\system32\mlang.dll
LoadedModule[110]=C:\Program Files\Microsoft Office\Root\Office16\MSOHEV.DLL
LoadedModule[111]=C:\Windows\System32\msxml6.dll
LoadedModule[112]=C:\WINDOWS\system32\propsys.dll
LoadedModule[113]=C:\WINDOWS\SYSTEM32\MPR.DLL
LoadedModule[114]=C:\Windows\System32\Windows.StateRepositoryPS.dll
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LoadedModule[116]=C:\WINDOWS\system32\dataexchange.dll
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LoadedModule[118]=C:\Program Files\Microsoft Office\Root\Office16\ClientTelemetry.dll
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Hi

Just set up an invoicing spreadsheet which is formatted exactly as needed! Fallen at the last hurdle though.. I cannot work out how to import the customers name and address into the invoice. Each new invoice is from template inserted into the workbook. I have all my customers details set up on the first page of the workbook with a 'name' then 'address 1' 'address 2' column etc etc. so that I can add as we get more to add.

I would like to be able to select the name off a drop down so that the rest of the address falls into the cells.

Can anyone help at all please?!

","body@stringLength":"598","rawBody":"

Hi

Just set up an invoicing spreadsheet which is formatted exactly as needed! Fallen at the last hurdle though.. I cannot work out how to import the customers name and address into the invoice. Each new invoice is from template inserted into the workbook. I have all my customers details set up on the first page of the workbook with a 'name' then 'address 1' 'address 2' column etc etc. so that I can add as we get more to add.

I would like to be able to select the name off a drop down so that the rest of the address falls into the cells.

Can anyone help at all please?!

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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:425987":{"__typename":"User","id":"user:425987","uid":425987,"login":"mathetes","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-10-14T14:32:54.987-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS00MjU5ODctMTM3NDk4aTkwQ0M3NTg0NTc0RDBFRkM"},"rank":{"__ref":"Rank:rank:32"},"entityType":"USER","eventPath":"community:gxcuf89792/user:425987"},"ModerationData:moderation_data:1079863":{"__typename":"ModerationData","id":"moderation_data:1079863","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1079863":{"__typename":"ForumReplyMessage","uid":1079863,"id":"message:1079863","revisionNum":1,"author":{"__ref":"User:user:425987"},"readOnly":false,"repliesCount":2,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ExcelGeneral"},"parent":{"__ref":"ForumTopicMessage:message:1079573"},"conversation":{"__ref":"Conversation:conversation:1079573"},"subject":"Re: How do I have an address selector in Excel please?","moderationData":{"__ref":"ModerationData:moderation_data:1079863"},"body":"Without seeing your workbook it's hard to be certain what the best way is. I have created what might be a similar workbook for my wife's consulting work, and I use VLOOKUP to retrieve the specific addresses, as applicable.

There are other ways, but that's probably the simplest. I am assuming that you have your first page set up as a table (or range with all of those data elements you mention arrayed in a single row per customer

If you need more help, please upload a sample of your workbook (after first removing personal information on customers, etc.)
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mathetes Thanks very much for this. I'll attach the blanked spreadsheet - addresses will be listed on Info page and I need to be able to bring into all new invoice sheets which come off my template

 

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JET_Home 

In the attached, I have used VLOOKUP to populate the section next to \"To:\" in your template. That's ALL I've done, however. There's a yellow background cell (H1) where I ask that you enter the customer code, the first column in your customer database. I did remove the first row in that database, where there were strings of *************** asterisks in some of the fields right under the header row.

 

I have no idea how you're using the rest of it to assemble the actual costs that are being billed to each customer. I did notice that you've got macros written for something....so it may well be that somehow my VLOOKUP solution is trivial compared with some of the other functionality you've already built in to your template.

 

There are other aspects of this I would question, but for now, if this use of VLOOKUP answers your question, I'll be satisfied. If you need or want more help come back and explain further what you need. There are people here who are far more comfortable with VBA and macros than I.

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Hello JET_Home,

 

It sounds like your situation requires Data Validation for a drop-down list and VLOOKUP() or INDEX()+MATCH() to pull customer address details.

 

Can you share a sample workbook (without sensitive information)?

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