EXCEL Help

[JG_Enterprises]

I can't seem to find this particular problem in search so I'm posting it.

Every time I select "Help" I get the error message " Sorry, something went wrong. Please check your network connection and try again."  

Obviously, it's not a network connections problem since here I am posting. So what is it.?

I'm using Microsoft® Excel® for Microsoft 365 MSO (Version 2407 Build 16.0.17830.20166) 64-bit 

Julian Garcia

JG Enterprises

[#2]

@JG_Enterprises 

The problem might be related to a few potential causes within Excel or your system.

Here are some steps that might help you troubleshoot and resolve the problem.

1. Restart Excel and Your Computer
2. Check for Office Updates
3. Repair Microsoft Office
4. Check Your Default Browser
5. Clear Browser Cache
6. Check Excel Add-ins
7. Re-register Excel
8. Check Windows Firewall/Antivirus Settings

Add. Link: Excel not responding, hangs, freezes or stops working

My answers are voluntary and without guarantee!

Hope this will help you.

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[#3]

@JG_Enterprises 

Yes, there are frequent posts about this problem.  This forum's search feature is not showing as many relevant posts as it formerly did.  But here is a possibly useful subset:

• Error Message
• Help Function in Excel
• Excel help does not work