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claesafk's avatar
claesafk
Copper Contributor
Jul 06, 2022

Excel freezes when displaying graphics on a 4K-monitor

I have an issue with Excel (Office16) on Windows 11 when connected to a monitor with 4K-resolution. Here is one way to reproduce the issue: 1. Start a new document 2. In column A, create a series o...
excel
office 365
claesafk's avatar
claesafk
Copper Contributor
Feb 03, 2023

tomoam2: Thank you for the suggestion. My problem was eventually solved by MS support. The solution was to switch to a long time stable version of Office365. Since then, the problem is gone. Hopefully, the problem was solved also on the standard track of O365 by now. 

thomasjonesjr's avatar
thomasjonesjr
Copper Contributor
Mar 20, 2023

claesafk What version of office did they downgrade you to?  We are having very similar issues and I would like to try this version on our affected computers.

  • claesafk's avatar
    claesafk
    Copper Contributor
    Mar 23, 2023

    thomasjonesjr I am not sure that I was "downgraded". I was directed to another release-branch of the Office Suite, the "monthly enterprise channel". Here is the resolution as it was presented to me:

     

    Issue Description

    ============

    Excel stops responding on win11

     

    Cause

    ===========

    Version issue

     

    Resolution

    ===========

    The issue has been resolved after installing the monthly enterprise channel,

    • Download the https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fdownload%2Fdetails.aspx%3Fid%3D49117&data=05%7C01%7Cabrcheng%40microsoft.com%7C186bae566d3b48b500c908da5fbe5ad8%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C637927568497402919%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=1KyMmgB0Xvb39LKKv%2BIXFuOpfo%2Bako72DLrtF%2FJba6k%3D&reserved=0
    • Double click the downloaded exe and extract it to one local folder (e.g. D:\WorkSpace\ODT)

     

    • Run CMD windows as admin and run CD command for navigating to the ODT folder

     

    • Save the attached content as configuration file ConfigurationOffice365X64.xml to the ODT folder, 

     

    • Run command “setup.exe /configure ConfigurationOffice365X64.xml”

     

    • thomasjonesjr's avatar
      thomasjonesjr
      Copper Contributor
      Mar 23, 2023

      claesafk Thank you for the response.  Can you post the contents of that attached file they reference?  Thank you.

      • claesafk's avatar
        claesafk
        Copper Contributor
        Mar 24, 2023

        thomasjonesjr- Here is the contents of the file:

         

        <!-- Office 365 client configuration file sample. To be used for Office 365 ProPlus apps,
        Office 365 Business apps, Project Pro for Office 365 and Visio Pro for Office 365.

        For detailed information regarding configuration options visit: http://aka.ms/ODT.
        To use the configuration file be sure to remove the comments

        The following sample allows you to download and install the 64 bit version of the Office 365 ProPlus apps
        and Visio Pro for Office 365 directly from the Office CDN using the Current Channel
        settings -->

        <Configuration>
        <Add OfficeClientEdition="64" Channel="MonthlyEnterprise" Version="16.0.15128.20280">
        <Product ID="O365ProPlusRetail">
        <Language ID="en-us" />
        <ExcludeApp ID="Groove" />
        <ExcludeApp ID="Lync" />
        </Product>
        </Add>
        <RemoveMSI />
        <Updates Enabled="FALSE" />
        </Configuration>

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