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Anonymous's avatar
Anonymous
Feb 05, 2018

Excel crashing daily

Hi,

 

A user has the problem that his excel craches daily. I have no clue why excel does that. it just says 'not responding'  and int will not get out off this state. it does  it on random files. small and big and random times. no fixed pattern.  Excel was reinstalled and software is up to date.  User is running two add in, Smartview and Thinkcel. these 2 are also up to date.. but still issue persist. even offcat does not seeany issues with excel.

 


Name = Microsoft Windows 10 Enterprise
Bitness = 64-bit
Version = 10.0.14393
Service Pack Level = RTM
Windows Directory = C:\WINDOWS
Hardware Info
Machine Name = LT117206
Computer Manufacturer = FUJITSU
Virtual Machine = False
Touch Enabled = False
User Info
Name = xxxx
DN = CN=xxxx,OU=Users,OU=P09,OU=Accounts,OU=Clients,DC=gds,DC=local
User profile location = C:\Users\stalsr01
Software Info
Default Browser = "C:\Program Files\Internet Explorer\iexplore.exe" %1
Antivirus "Windows Defender" is not enabled and up to date
Antivirus "Trend Micro OfficeScan Antivirus" is enabled and up to date
Office Info
SKU = Microsoft Office 365 ProPlus
Bitness = x86
Service Pack Level = 
Installation Type = ClickToRun
Installation Folder = C:\Program Files (x86)\Microsoft Office\root\Office16
Build Info
EXCEL.exe
Path = C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE
Build = 16.0.8431.2153
Mso.dll
Path = C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\mso.dll
Build = 16.0.8431.2153
Oart.dll
Path = C:\Program Files (x86)\Microsoft Office\root\Office16\oart.dll
Build = 16.0.8431.2153
Vbe7.dll
Path = C:\Program Files (x86)\Microsoft Office\root\vfs\ProgramFilesCommonX86\Microsoft Shared\VBA\VBA7.1\VBE7.dll
Build = 7.1.10.75
Fm20.dll
Path = C:\Program Files (x86)\Microsoft Office\root\vfs\SystemX86\FM20.dll
Build = 16.0.8431.2110
ClickToRun
Build = 16.0.8431.2153
Latest Version = Unable to get latest build info. Update source is internal to the customer.
Updating Enabled = True
C2R Channel = 
Registered add-ins
HKEY_CURRENT_USER
HKEY_LOCAL_MACHINE
HKEY_LOCAL_MACHINE (Wow)
Microsoft Power Map for Excel
Inquire
中文转换加载项

 

Does some body know how to resolve this issue?

excel

5 Replies

  • Brian Spiller's avatar
    Brian Spiller
    Brass Contributor
    Feb 16, 2018

    Microsoft Power Map? I thought that went away entirely with the new BI solutions for Excel. (?)

  • Øyvind Granberg's avatar
    Øyvind Granberg
    Copper Contributor
    Feb 16, 2018
    I too have this problem with MSO.DLL It occures when doble-clicking on a .XLSX -file in the OneDrive folder. Also when trying to open .XLSX-file in the same folder, from within Excel itself. I think I need to download a new MSO.DLL file. But where can I find a safe place to download it from?
    • Øyvind Granberg's avatar
      Øyvind Granberg
      Copper Contributor
      Feb 16, 2018
      Did a SFC /scannow and a online repair of Office 2016.
      Things seems to have been fixed.
  • David Slight's avatar
    David Slight
    Iron Contributor
    Feb 08, 2018
    I have been having similar issue with Office 365 ProPlus 1801 (build 9001.2138) in that any file I open from a synced OneDriveForBusiness folder, then Excel crashes as below. Move the file to C:\temp or similar local storage) and it opens fine. Faulting Application Path: C:\Program Files (x86)\Microsoft Office\root\Office16\EXCEL.EXE Problem signature Problem Event Name: APPCRASH Application Name: EXCEL.EXE Application Version: 16.0.9031.2004 Application Timestamp: 5a73c56c Fault Module Name: mso.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 5a73bfa4 Exception Code: c0000005 Exception Offset: 00082218 OS Version: 10.0.16299.2.0.0.256.48 Locale ID: 1033

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