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SimonRees73
Copper Contributor
Jun 03, 2020

Excel corrupt files and won't start.

Hi.

I'm having loads of issues with Excel. Firstly, I'm getting a file corrupt message no matter whether I try to open a file from my documents or as an attachment. If I send the file to my phone the file opens no problem. I've gone into Trust Centre and changed settings but that hasn't made a difference.

Secondly, Excel will sometimes go to open then it will close immediately. It was flash up as if it is opening a file but then will disappear. It will do this a few times then it will totally not open.

I've run repairs as well as doing a uninstall and reinstall but that hasn't helped at all. Word seems to work fine, just Excel is the issue.

Any help on this would be great as I use Excel daily for my work. Thanks.
excel
office 365

4 Replies

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  • Stacy Clark's avatar
    Stacy Clark
    Brass Contributor
    Feb 12, 2021

    SimonRees73 

     

    First of all, MS Excel has an inbuilt option "OPEN and REPAIR" to repair the corrupt Excel file. To use it:

    • Open MS Excel
    • Go to File-> Open
    • Select the Excel file which you want to repair
    • Choose Open and Repair option from the drop down list
    • Now Click on the Repair

    Second Solution

    Sometimes, the third party plugins also stops to MS Excel files. You can remove these add-ins from MS Excel and to do so:

    • Open MS Excel 
    • Go to File
    • Select Options 
    • Select Add-Ins
    • Select COM Add-Ins
    • Click GO
    • Select the Add-ins which you want to delete 

    Third Solution

    Try to change the Excel file extension. Ex: xls to xlsx

    Note: If these solution wont work, then you can take the help of Microsoft support team. 

  • JKPieterse's avatar
    JKPieterse
    Silver Contributor
    Jun 03, 2020
    Does it work if you open Excel in safe mode (hold down the control key while you launch Excel)?

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I'm having loads of issues with Excel. Firstly, I'm getting a file corrupt message no matter whether I try to open a file from my documents or as an attachment. If I send the file to my phone the file opens no problem. I've gone into Trust Centre and changed settings but that hasn't made a difference.

Secondly, Excel will sometimes go to open then it will close immediately. It was flash up as if it is opening a file but then will disappear. It will do this a few times then it will totally not open.

I've run repairs as well as doing a uninstall and reinstall but that hasn't helped at all. Word seems to work fine, just Excel is the issue.

Any help on this would be great as I use Excel daily for my work. Thanks.","body@stringLength":"766","rawBody":"Hi.

I'm having loads of issues with Excel. Firstly, I'm getting a file corrupt message no matter whether I try to open a file from my documents or as an attachment. If I send the file to my phone the file opens no problem. I've gone into Trust Centre and changed settings but that hasn't made a difference.

Secondly, Excel will sometimes go to open then it will close immediately. It was flash up as if it is opening a file but then will disappear. It will do this a few times then it will totally not open.

I've run repairs as well as doing a uninstall and reinstall but that hasn't helped at all. Word seems to work fine, just Excel is the issue.

Any help on this would be great as I use Excel daily for my work. Thanks.","kudosSumWeight":0,"postTime":"2020-06-03T08:22:57.311-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:excel","text":"excel","time":"2016-06-21T14:08:51.129-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:office 365","text":"office 365","time":"2016-06-27T01:27:02.990-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1436533_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1026},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hi. 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Clark","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-11-10T03:43:17.286-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:36"},"entityType":"USER","eventPath":"community:gxcuf89792/user:94061"},"ModerationData:moderation_data:2126732":{"__typename":"ModerationData","id":"moderation_data:2126732","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:2126732":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:94061"},"id":"message:2126732","revisionNum":2,"uid":2126732,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ExcelGeneral"},"parent":{"__ref":"ForumTopicMessage:message:1436533"},"conversation":{"__ref":"Conversation:conversation:1436533"},"subject":"Re: Excel corrupt files and won't start.","moderationData":{"__ref":"ModerationData:moderation_data:2126732"},"body":"

SimonRees73 

\n

 

\n

First of all, MS Excel has an inbuilt option \"OPEN and REPAIR\" to repair the corrupt Excel file. To use it:

\n\n

Second Solution

\n

Sometimes, the third party plugins also stops to MS Excel files. You can remove these add-ins from MS Excel and to do so:

\n\n

Third Solution

\n

Try to change the Excel file extension. Ex: xls to xlsx

\n

Note: If these solution wont work, then you can take the help of Microsoft support team. 

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No, it doesn't. The notification about safe mode comes up then disappears before I can click on it.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"121","kudosSumWeight":0,"postTime":"2020-06-03T08:41:35.732-07:00","lastPublishTime":"2020-06-03T08:41:35.732-07:00","metrics":{"__typename":"MessageMetrics","views":999},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:microsoft365/category:products-services/category:communities/community:gxcuf89792board:ExcelGeneral/message:1436533/message:1436624","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwxNDQwMTY4LDE0NDAxNjg","node":{"__ref":"ForumReplyMessage:message:1440168"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1440168":{"__typename":"ModerationData","id":"moderation_data:1440168","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1440168":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:22322"},"id":"message:1440168","revisionNum":1,"uid":1440168,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ExcelGeneral"},"parent":{"__ref":"ForumReplyMessage:message:1436624"},"conversation":{"__ref":"Conversation:conversation:1436533"},"subject":"Re: 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