Error Message

Copper Contributor

Keep getting error msg as follows when clicking on help.

Sorry, something went wrong. Please check your network and try again.


Nothing wrong with my network.

2 Replies


If you're encountering the "Sorry, something went wrong. Please check your network and try again" error when trying to access Help in Excel, there are a few troubleshooting steps you can try to resolve the issue:

  1. Restart Excel: Sometimes, the issue can be resolved by simply restarting Excel. Close Excel completely, and then open it again.
  2. Check Internet Connection: Ensure that your internet connection is stable. While the error message may not indicate a network issue, it's always a good idea to verify that you have a working internet connection.
  3. Check Office 365 Status: Occasionally, Microsoft's online services, including the Help feature, may experience downtime or issues. You can check the status of Office 365 services on the Office 365 Service Status page.
  4. Clear Cache: Clearing the Office cache might resolve the issue. To do this, follow these steps:
    • Close all Office applications.
    • Press Win + R to open the Run dialog.
    • Type %localappdata%\Microsoft\Office\16.0 and press Enter. (Make sure to replace "16.0" with your version of Office, if different.)
    • Delete the contents of the "OfficeFileCache" folder.
    • Restart Excel.
  5. Check Add-ins: Some third-party add-ins can interfere with Office features. Try disabling any recently installed add-ins and see if that resolves the issue.
  6. Repair Office: You can attempt to repair your Office installation. To do this, go to "Control Panel" (or "Settings" on Windows 10), then select "Programs" or "Apps," find Microsoft Office, and select "Modify" or "Repair."
  7. Update Office: Make sure you have the latest updates installed for your version of Office. Microsoft frequently releases updates that can resolve known issues.
  8. Reinstall Office: If none of the above steps work, you might need to reinstall Office. First, uninstall Office, then download and reinstall it from your Microsoft account.

If the issue persists after trying these steps, it may be helpful to give more information. The text was created with the help of AI.


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Hope this will help you.


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Try to logout from your account, better to reboot then, and login again