Forum Discussion
Advanced Threat Protection - Safe Links
I thought I would update everyone from my post prior.
I engaged the help of two of our top IT experts at my company. They talked with other "experts" and in the end they came back with....."Sorry, but we cannot figure this one out."
The odd thing is that this does NOT affect other MS programs or apps. I have tested this over and over and it works just fine in Word, Publisher, or even PowerPoint. No problem opening up an active hyperlink. Heck, I can even print my SPREASHEET in Excel over to an Adobe PDF and guess what? That opens flawlessly without the delays! No errors.
This is ONLY happening in Excel and ONLY since that last big update they had for Office 365.
I am learning to just live with it and hope that one day down the road MS figures this out and does fix it. But when all these big shots and experts with Microsoft and Excel specifically.....can't figure this out? I don't have a lot of hope left on this fix. But I sure wish someone from MS would pay attention to this and figure it out.
Mark
I sent one of my Excel files to one of the top IT guys here. I asked him to open that up at that time. He initially told me that when he clicked a hyperlink, it opened just fine with no errors. But then he asked me what version of office 365 and Windows I was running over here. I told him. He said, "Hmmm....yours is more updated than mine. I guess I need to do the Windows update. " Then he did. As soon as he did the windows or office update....BAM! He then experienced the same issue. Funny, huh?
Therrion....I have a question. Would you be open to running a test with me? What I was thinking is if we privately did this, of course. I would be willing to send you one of my Excel files and then I would be curious if you opened up that file....if the links would open up just fine. But then, a reverse test. Maybe you could create a brand new Excel file and either hand-type one or two of the hyperlinks in there, or also try copying and pasting in a couple. Then you could email that back to ME and see if that would work on my end. Because maybe this has something to do with the CREATION of the doc. I obviously tried this on my end here, by creating a new Excel file, and both hand typing in a hyperlink, and also copying and pasting. But neither of those options worked. And I don't know what the rules are here for sharing an email address. But I would be more than happy to do that if you would be willing to give this a shot.
Sure thing. You can send me an email at therrion71 over at Yahoo dot com
Roman_Mikishko Hello Roman, yes I managed to solve the issue. Not sure if it will work for you or anyone else but is worth a shot. I feel like this is a corruption in the actual Microsoft programming of Excel and the way I was able to get this to work was to completely uninstall excel and reinstall the program. Let me know if this works for you.
- Therrion71 Mark_Claessens Did you manage to solve the problem?
