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pnraj76's avatar
pnraj76
Copper Contributor
Apr 20, 2022

Pop-ups not working in Edge - IE Mode

In preparation for IE Retirement, We pushed a GP update for Edge so that our application will continue to function. The application URL was added to open in IE compatibility mode and it is working fine, performing different functions on the site opens a pop-up window. The pop-ups are required to continue, Our problem is that the browser automatically gets closed / killed whenever a popup window opens. I have updated Edge browser settings to allow Pop-Ups but no use. Would like to hear from those who faced the problem or have a solution to fix the issue. Thanks in advance!

 

Edge Version 100.0.1185.44 (Official build) (64-bit)

  • Kelly_Y's avatar
    Kelly_Y
    Icon for Microsoft rankMicrosoft
    Apr 20, 2022

    pnraj76 Hello!  I took a quick look and wasn't able to find any issues that might be causing the browser to close.  In the IE mode FAQ , it does cover a couple of questions about pop ups  (https://docs.microsoft.com/en-us/deployedge/edge-ie-mode-faq#why-are-there-rendering-issues-like-text-wrapping-and-content-truncation-when-child-windows-are-running-in-ie-mode-in-microsoft-edge) but not the scenario you are describing.  

     

    Have you had a chance to submit Feedback/diagnostic data through the browser? ("..." menu > Help and feedback > Send feedback).  You can also contact the App Assure Team if you have compatibility issues when setting up IE mode. Either request assistance or email them directly (ACHELP@microsoft.com) for free remediation assistance.  Thanks! 

     

    -Kelly

    • pnraj76's avatar
      pnraj76
      Copper Contributor
      Apr 21, 2022
      Kelly_Y Thank you for taking a quick look at it. The application uses Active X controls. APP loads fine in Edge with IE mode. As I mentioned in my above post, when I click on a button which opens a pop-up window is not working. The popup also should open in IE mode to function correctly. The popup opens in a small window and then everything gets closed automatically.

      As you suggested, I will email MS Team directly (ACHELP@microsoft.com). Thanks!!
    • Kelly_Y's avatar
      Kelly_Y
      Icon for Microsoft rankMicrosoft
      Jun 01, 2022

      veigalari pnraj76 Hi!  Just to follow up, when this issue occurs, are you folks using a 3rd party application?  For example, Siebel?  

       

      -Kelly

      • ara2148's avatar
        ara2148
        Copper Contributor
        Jun 08, 2022

        Kelly_Y this is happening to us too and we are using Siebel. Is there a fix for this l?

    • Kelly_Y's avatar
      Kelly_Y
      Icon for Microsoft rankMicrosoft
      Jun 08, 2022

      TravisCutts pnraj76 veigalari ara2148 Based upon previous conversations with Oracle, this issue is occurring on older versions of Siebel (like Siebel 7) which uses ActiveX controls and has been out of support for about 10 years.

       

      It would be best to reach out to Oracle for follow up on this problem. In addition, browser-independent versions of the Siebel software suite are available (known as OpenUI), which do not have ActiveX control dependencies, meaning MS Edge can be used directly, instead of having to rely in IE mode.  The recommended path forward is to upgrade to a version of Siebel that supports modern web standards.  Thanks! 

       

      -Kelly

      • veigalari's avatar
        veigalari
        Copper Contributor
        Jun 09, 2022
        Hi. This is not an option until the end of the year. We have too many things that depend on others and it is complex to do migrations. So the idea that everything that worked in IE would work in Edge with compatibility mode is not real.