Forum Discussion
msedge_elf.dll missing
Hello,
Recently, several of our users (including myself) have started getting the following error pop-up, seemingly at random points during the day:
"The program can't start because msedge_elf.dll is missing from your computer. Try reinstalling the program to fix this problem"
The only problem is, it is present in C:\Program Files (x86)\Microsoft\Edge\Application\<version>
This has only started occurring in the past couple of weeks, mostly on our legacy Windows 7 ESU Year 3 estate, which we are fully in the process of retiring. I am aware that the OSD for Edge on Windows 7 is January 15 2023.
Our Edge estate is patched regularly via WSUS, and is fully the X64 version. The latest version we are running is 101.0.1210.39. We also install Edge WebView2, as this is required by software we use, and this is patched via WSUS, to the same version as regular Edge.
I cannot find any information in the EventLog about what application, service or event is triggering this error, can anyone help please?
Thanks,
Jonathan
- I've also had this issue just a couple of minutes ago. As usual I went online and then I stumbled upon your question. Using the information you provided I copied the file from "C:\Program Files (x86)\Microsoft\Edge\Application\<version>" and paste it in "C:\Windows\System32" and it worked for me.
- Works!
- We have a similar problem since May 6. We are using Edge 101.0.1210.53 on Win10 20H2 and Win10 21H2.
In our case, the problem occurs when a new configuration file for Ivanti Application Control is installed. The error message can be acknowledged (sometimes several messages appear) and then everything works normally again.
The problem is difficult to reproduce, on some machines the error does not occur at all, on other machines the error occurs only sometimes when a new configuration is installed.
Is there any new information about the cause of the error?- Kelly_Y
Microsoft
Hello tgoldschrafe jdseymour1978 and anyone else on the thread! If you are encountering the msedge_elf.dll error, please reach out to Support (https://www.microsoftedgeinsider.com/en-us/support). They will be able to gather logs and help investigate your specific case. Thanks!
-Kelly
- Kelly_Y
jdseymour1978 tgoldschrafe Zmegatrolls Parker93x Hi Everyone! The team is currently investigating and trying to find the root cause. In the meantime, they do not recommend moving msedge_elf.dll into the System32 folder.
We will follow up once the team has any updates. Thanks!
-Kelly
- We also have Ivanti Application Control (aka AppSense) and received a report of this error.
- Kelly_Y
communityusermatthew tgoldschrafe Hello! If you have identified the third-party software vendor that is causing the issue, you can reach out to them directly and let them know about the issue. Also, you can ask them to avoid injecting running threads into the MS Edge processes, which would help reduce these types of issues. Thanks!
-Kelly
- Have you tried to reinstall the program?
- Missing dll files usually can be fixed by downloading/moving the file and put it in the System32 folder or the application folder. I think for this case the program did not check for the file in the application folder.
- That may work as a "workaround", but it doesn't explain why this has suddenly started occurring?
I also encountered this error and found the possible quick fix on this issue:
1. Go to Window Settings > Apps > Installed Apps (alternatively use "Windows Key + I" then click Apps > Installed Apps ) , then find Microsoft Edge (showing the version/build no.) in the Apps List.
2. On the right of App List for Microsoft Edge click the 3 dots "..." , then Modify (click Yes to the prompt to allow changes) then click Repair button. This will start repair the installation files for Microsoft Edge. After successfully repaired it should be able to launch the Edge browser without the error.- Thank you very much! This was the quickest and easiest solution to this problem. It worked! (:
- for me it says i dont have permission to acces this item even though this is the only account on my pc
You need to use an administrator account
