Forum Discussion
Sync isn’t available for this account
I think I have a strange issue with Microsoft Edge 80.0.361.54. I get an error, "Sync isn’t available for this account." when using my work account on my Windows Server 2019 servers, but using the same account on my Windows Server 2016 servers sync is available. So what is it? 🙂
Best regards,
Dennis.
- Thanks,
so the problem only happens on Hybrid environments where Edge doesn't use (fails to recognize) the UPN and instead uses the old fashioned down-level logon name (pre-Win 2000 era style).
Irony is that Edge on Windows Server 2019 which is newer uses the old style and on Windows server 2016 which is older uses the new UPN style.
11 Replies
dmutsaers OK, I found the culprit. Somehow the account being used on Windows Server 2019 in the automatically created profile in Microsoft Edge is in the format "DOMAIN\Username", and not the UPN "username@domain.net". When creating a new profile with an username in the UPN format, "username@domain.net", and renaming the default Microsoft Edge profile to "Default.old" and the newly created "Profile 1" to "Default", it works.
Best regards,
Dennisdmutsaers, if I may ask. Where would you make those profile changes at for Microsoft Edge. I am trying to give the new MS Edge a shot, since it is now built on the same framework as Chrome. I too am experiencing the same issue. DOMAIN\User configured automatically against our MS Server 2019 Standard domain controller. Even though we have an active Office365 licence and Azure AD Sync enabled, I can't get the default "Work" user at DOMAIN\User to sync. I can add a mailto:user@domain.com profile just fine, however now I have two profiles, the "Work" one is the default, and I can not find a way to delete that profile.
lexlodon
Create a new profile in Microsoft Edge, using the correct username in UPN format, i.e. user@domain.com. A new profile directory will be created at "%LOCALAPPDATA%\Microsoft\Edge\User Data\Profile 1". Close Microsoft Edge. Rename "%LOCALAPPDATA%\Microsoft\Edge\User Data\Default" to something else, like "%LOCALAPPDATA%\Microsoft\Edge\User Data\Default.OLD". Rename "%LOCALAPPDATA%\Microsoft\Edge\User Data\Profile 1" to "%LOCALAPPDATA%\Microsoft\Edge\User Data\Default". Open Microsoft Edge and verify the correct username/UPN is being used now. Close Microsoft Edge and delete %LOCALAPPDATA%\Microsoft\Edge\User Data\Default.OLD".
- Yes that is also expected.
what is your config on Windows server 2016? is it an Azure Active directory or Hybrid config?
Edge Chromium, Chrome, Firefox, Opera etc etc, none of the browsers available in the market have the ability to use the local on-premise Active Directory to sync data.
you must be using an online account to get sync and that online account should be either Free Microsoft account OR a work Microsoft account with Enterprise State Roaming
https://docs.microsoft.com/en-us/azure/active-directory/devices/enterprise-state-roaming-enable
- Hi,
what you are experiencing is normal.
Sync is only available for free Microsoft accounts and Azure active directory accounts which include Office 365 and Microsoft 365 subscriptions.
Windows Server on-premise Can't provide syncing functionality for the Chromium based Edge.
