Forum Discussion
dmutsaers
Feb 15, 2020Iron Contributor
Sync isn’t available for this account
I think I have a strange issue with Microsoft Edge 80.0.361.54. I get an error, "Sync isn’t available for this account." when using my work account on my Windows Server 2019 servers, but using the sa...
- Feb 19, 2020Thanks,
so the problem only happens on Hybrid environments where Edge doesn't use (fails to recognize) the UPN and instead uses the old fashioned down-level logon name (pre-Win 2000 era style).
Irony is that Edge on Windows Server 2019 which is newer uses the old style and on Windows server 2016 which is older uses the new UPN style.
dmutsaers
Feb 16, 2020Iron Contributor
dmutsaers OK, I found the culprit. Somehow the account being used on Windows Server 2019 in the automatically created profile in Microsoft Edge is in the format "DOMAIN\Username", and not the UPN "username@domain.net". When creating a new profile with an username in the UPN format, "username@domain.net", and renaming the default Microsoft Edge profile to "Default.old" and the newly created "Profile 1" to "Default", it works.
Best regards,
Dennis