Jun 16 2022 11:26 AM
Jun 16 2022 11:26 AM
Every time I print to PDF in Edge (Windows 10), it crashes Edge. This started about 1 month ago it must have been a patch. My windows 10 version - Version 20H2(OS Build 1904.1766). So, now I am using Chrome as my default browser, till this gets fixed.
Jun 16 2022 12:04 PM - edited Jun 16 2022 12:10 PM
It looks like you're using an outdated version of Windows that's causing an error.
I suggest you download the Update Assistant from the Microsoft website.
Jun 16 2022 01:36 PM
Ok I updated windows 10 to Version 21H2 (OS Build 19044,1766). rebooted twice just in case. No, go edge the same thing print, printer Adobe PDF, press print, shows the folder to save and then EDGE crashes. Tried MS print to PDF, but that crashed sooner. Does not crash if you send it to the printer.
Jun 16 2022 01:43 PM
Aug 24 2022 06:08 AM - edited Aug 24 2022 06:10 AM
Getting the same issue on multiple machines all with 21H2 was working fine but since Edge version 101 when printing a PDF Edge crashes. We have tried the following
* Updating Edge version by version up to .104 still get issue.
* Roll back to prior to .101 using GPO to roll back and works
* Tested multiple pdfs difference sources still and issue
* Used same pdf to same printer using Chrome and it works.
* Tried different drivers on print queue and different printer type and model still happens.
* Rebuilt pc from scratch fresh OS and tested still happens.
*Removed all extensions still issue.
Any other document works fine and printing a webpage works fine but when printing PDF crashes.
Aug 24 2022 10:48 AM
Alt+Shift+I , Please send feedback there and include diagnostic data - only so the Edge Team can fix it, it will help other users to solve the problem.
Sep 04 2022 05:58 AM
I am experiencing the same problem.
Whenever I try to print using MS Print to PDF, the closes the printing dialog window but the save dialog never appears. The Edge keeps emitting error sound to all my clicks.
It also seems that it keep opening new instances, because the only method or closing the Edge after that is using task manager, and it shows a large number after the Microsoft Edge name (50+ normally).
Sometimes, I also have to restart Microsoft Explorer.
I am also experiencing this kind of problem when I try to choose a file to upload - the open dialog box never appears also. I seems to me to be a communication problem between Edge and Windows API.
Sep 12 2022 08:40 AM
Oct 18 2022 06:55 AM
Oct 19 2022 09:37 AM
Just to let you know that my problem has been fixed now, 10/19/2022. I do not know when or how it was fixed since I have been using Chrome as my default b/c of the issue. But today, I tried it since I got an email for this thread. In my opinion, it must have an update. Sorry, I can not provide more details.
In the EDGE browser, select print; for the printer, select ADBE PDF; file explorer opens to save the file, then you save the file (at this point, it would just bring down the window, and you were unable to save the file). Now I can save the file--GREATE!!! thank you to whoever fixed it.
Nov 08 2022 07:17 AM
@KCCSunshine Can you tell me exactly what to do as your link doesn't seem to work anymore. We are having this problem in our school and it's driving me nuts.
Nov 08 2022 07:36 AM
Thats annoying they have changed the support page. Luckly I saved the content in my OneNote. If you don't block Edge for exams etc you can just follow the first part of this.
Upgrading to the latest Windows Spring Creators edition (1803>) causes performance issues with the Microsoft Edge browser.
To fix this issue please follow the instructions below:
Open the Impero Server
Select the Tools tab and click on Injection Exclusions
Under Application specify the following browser_broker.exe
Under Description specify the following Microsoft Edge
Click on Add Exclusion.
Repeat point 3, 4 and 5 again adding RuntimeBroker.exe and Microsoft Edge
You are required to restart the Impero Client services
Hope this helps you out Andy :)
Nov 08 2022 07:39 AM
Nov 08 2022 07:46 AM