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vmmorrison's avatar
vmmorrison
Copper Contributor
Jun 16, 2022

Every time I print to PDF in Edge (Windows 10), it crashes Edge.

Every time I print to PDF in Edge (Windows 10), it crashes Edge.  This started about 1 month ago it must have been a patch.  My windows 10 version - Version 20H2(OS Build 1904.1766).  So, now I am us...
edge
KCCSunshine's avatar
KCCSunshine
Copper Contributor
Aug 24, 2022

Getting the same issue on multiple machines all with 21H2 was working fine but since Edge version 101 when printing a PDF Edge crashes. We have tried the following
* Updating Edge version by version up to .104 still get issue.
* Roll back to prior to .101 using GPO to roll back and works
* Tested multiple pdfs difference sources still and issue
* Used same pdf to same printer using Chrome and it works.
* Tried different drivers on print queue and different printer type and model still happens.
* Rebuilt pc from scratch fresh OS and tested still happens.

*Removed all extensions still issue.

Any other document works fine and printing a webpage works fine but when printing PDF crashes.

KCCSunshine's avatar
KCCSunshine
Copper Contributor
Sep 12, 2022
Well an update on my issues and maybe might help others if they stumble across this. It turned out to be an issue between Edge and another piece of software we use called Impero. We are an educational establishment so this may also be affecting other users using Impero. We added an exception in the Impero server settings and Edge stopped crashing. This is a link the the fix we found and I hope this helps others who maybe experiencing the same situation.

https://support.imperosoftware.com/en/support/solutions/articles/44001819164-edge-crashes-when-impero-is-installed

Once we did this we had no further issues. (Woo Hoo!!)
  • OLQPAndy's avatar
    OLQPAndy
    Copper Contributor
    Nov 08, 2022

    KCCSunshine Can you tell me exactly what to do as your link doesn't seem to work anymore.  We are having this problem in our school and it's driving me nuts. 

     

    Thank you

    • OLQPAndy's avatar
      OLQPAndy
      Copper Contributor
      Nov 08, 2022
      It's OK I spoke to impero on chat and I got this updated link:

      https://support.imperosoftware.com/hc/en-gb/articles/10845250704659-Edge-Crashes-when-Impero-is-installed
      • OLQPAndy's avatar
        OLQPAndy
        Copper Contributor
        Nov 08, 2022
        Wow super fast responses from everyone. Thanks guys
    • Carl05's avatar
      Carl05
      Copper Contributor
      Nov 08, 2022
      Apologies for chiming in but while it's still fresh in my mind...

      In Impero Server, go to Tools > Injection Exclusions and add msedge.exe.

      Be aware that with this applied, you can no longer block Edge as an application with an Impero policy, you'll need to block it as a window caption instead.
    • KCCSunshine's avatar
      KCCSunshine
      Copper Contributor
      Nov 08, 2022

      OLQPAndy 

       

      Thats annoying they have changed the support page. Luckly I saved the content in my OneNote. If you don't block Edge for exams etc you can just follow the first part of this.

       

      Upgrading to the latest Windows Spring Creators edition (1803>) causes performance issues with the Microsoft Edge browser.

       

      To fix this issue please follow the instructions below:

       

      Open the Impero Server

      1. Select the Tools tab and click on Injection Exclusions

      2. Under Application specify the following browser_broker.exe

      3. Under Description specify the following Microsoft Edge

      4. Click on Add Exclusion.

         

      5. Repeat point 3, 4 and 5 again adding RuntimeBroker.exe and Microsoft Edge

      6. You are required to restart the Impero Client services

       Hope this helps you out Andy 🙂

       

       

       

  • Carl05's avatar
    Carl05
    Copper Contributor
    Oct 18, 2022
    Thank you for this update, this has been plaguing me for months so much appreciated! Our issue was only affecting Microsoft Surfaces so I would've never put it down to Impero. The latest version (8.6.11) includes this workaround so rolling it out now and early signs seem good.

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