Forum Discussion
Every time I print to PDF in Edge (Windows 10), it crashes Edge.
Ok I updated windows 10 to Version 21H2 (OS Build 19044,1766). rebooted twice just in case. No, go edge the same thing print, printer Adobe PDF, press print, shows the folder to save and then EDGE crashes. Tried MS print to PDF, but that crashed sooner. Does not crash if you send it to the printer.
Getting the same issue on multiple machines all with 21H2 was working fine but since Edge version 101 when printing a PDF Edge crashes. We have tried the following
* Updating Edge version by version up to .104 still get issue.
* Roll back to prior to .101 using GPO to roll back and works
* Tested multiple pdfs difference sources still and issue
* Used same pdf to same printer using Chrome and it works.
* Tried different drivers on print queue and different printer type and model still happens.
* Rebuilt pc from scratch fresh OS and tested still happens.
*Removed all extensions still issue.
Any other document works fine and printing a webpage works fine but when printing PDF crashes.
- Well an update on my issues and maybe might help others if they stumble across this. It turned out to be an issue between Edge and another piece of software we use called Impero. We are an educational establishment so this may also be affecting other users using Impero. We added an exception in the Impero server settings and Edge stopped crashing. This is a link the the fix we found and I hope this helps others who maybe experiencing the same situation.
https://support.imperosoftware.com/en/support/solutions/articles/44001819164-edge-crashes-when-impero-is-installed
Once we did this we had no further issues. (Woo Hoo!!)KCCSunshine Can you tell me exactly what to do as your link doesn't seem to work anymore. We are having this problem in our school and it's driving me nuts.
Thank you
- It's OK I spoke to impero on chat and I got this updated link:
https://support.imperosoftware.com/hc/en-gb/articles/10845250704659-Edge-Crashes-when-Impero-is-installed
- Thank you for this update, this has been plaguing me for months so much appreciated! Our issue was only affecting Microsoft Surfaces so I would've never put it down to Impero. The latest version (8.6.11) includes this workaround so rolling it out now and early signs seem good.
Hi KCCSunshine
Alt+Shift+I , Please send feedback there and include diagnostic data - only so the Edge Team can fix it, it will help other users to solve the problem.
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I am experiencing the same problem.
Whenever I try to print using MS Print to PDF, the closes the printing dialog window but the save dialog never appears. The Edge keeps emitting error sound to all my clicks.
It also seems that it keep opening new instances, because the only method or closing the Edge after that is using task manager, and it shows a large number after the Microsoft Edge name (50+ normally).
Sometimes, I also have to restart Microsoft Explorer.
I am also experiencing this kind of problem when I try to choose a file to upload - the open dialog box never appears also. I seems to me to be a communication problem between Edge and Windows API.
