We couldn't connect to the Remote Desktop Gateway because the connection to the remote PC failed. If this keeps happening, contact your network administrator for assistance.
Can you please provide more detail on how this error occurred? The most informative method would be providing a video to the email alias rdios@microsoft.com, footage from a phone camera or screen capture works perfectly fine, that demonstrates your experience in the app and reproduces the error (if the video file is too large to email please upload it to this Dropbox and specify this in your email). An alternative if you cannot take a video would be providing detailed steps on how the error occurs and how it can be reproduced.
Furthermore, please provide as much additional detail as possible in the email to help our engineers reproduce the error including:
If relevant, the number of users within your organization experiencing this issue.
If relevant, the error code produced by this issue and any related crash logs.
What hardware are you (for example: MacBook Pro 13-inch, M1, 2020)
What type of operating system you are running (for example: macOS Monterey (version 12)
What type of resource are you remotely connecting to (for example: a Workspace in Azure Virtual Desktop, a PC running Windows Server 2016)
If relevant, how your Remote Desktop client is configured (for example: Is Drive redirection enabled, are you using external keyboard)
This will help us provide support as quickly as possible. Thanks!
My problem was the end user plugged in a wifi adapter and rebooted the computer. On restart the wifi connected to an open wifi network and the firewall activated as a public network blocking all incoming connections. I disabled the wifi and restarted and the connection then worked fine.
Check the firewall on the local machine to make sure it is allowing incoming connections.
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