Can you please provide more detail on how this error occurred? The most informative method would be providing a video to the email alias mailto:rdios@microsoft.com, footage from a phone camera or screen capture works perfectly fine, that demonstrates your experience in the app and reproduces the error (if the video file is too large to email please upload it to https://1drv.ms/u/s!AtMwIMpXfBvuhY90Xw-TouxLU1S2RQ?e=kd7iwT and specify this in your email). An alternative if you cannot take a video would be providing detailed steps on how the error occurs and how it can be reproduced.
Furthermore, please provide as much additional detail as possible in the email to help our engineers reproduce the error including:
- If relevant, the number of users within your organization experiencing this issue.
- If relevant, the error code produced by this issue and any related crash logs.
- What hardware are you (for example: MacBook Pro 13-inch, M1, 2020)
- What type of operating system you are running (for example: macOS Monterey (version 12)
- What type of resource are you remotely connecting to (for example: a Workspace in Azure Virtual Desktop, a PC running Windows Server 2016)
- If relevant, how your Remote Desktop client is configured (for example: Is Drive redirection enabled, are you using external keyboard)
This will help us provide support as quickly as possible. Thanks!
Was a solution for this issue discovered?
I have this issue with a client and can see the following:
- Firewall for the Windows App (Micrsoft Remote Desktop Client replacement) has been allowed to accept traffic.
- I have trusted the wildcard certificate used on the gateway server.
User is getting this error on a M2 MacBook Air