Tier2/Indirect MSP. How can I see subscriptions/licenses to all tenants? We can only see 10% now.

Hi All,

We are a tier 2/indirect MSP, that buy from a few distributors and in our Partner Center, we can see about 25/200 clients and all the relevant subscription licensing details. 

This is the link to the MS help file which has not helped us. It reads like all of our clients should be there (access level etc) but it's only a subset.

https://learn.microsoft.com/en-us/partner-center/insights/analyze-subscriptions-licenses

Assume the issue is something inside either security roles or GDAP, which we've attempted to unravel to no avail. Even defining GA to a few clients to see if their data will pull through but it does not seem to work.

Having spoken with another MSP, they can actually see all of their client info with no issues and they are also an indirect/tier2 MSP. They don't believe they did anything special to achieve this but think it may be from them setting up other integrations, that it may have by chance worked for them.

Here is an example of some of the output that we are seeing for some clients and not others. Aim is to see it for all of our clients and their subscriptions.

The steps taken to arrive to the above pic were:

Login to https://partner.microsoft.com head to > Home > Insights > Subscriptions > Select Tenant Level > Select Microsoft 365 tab > Scroll down to Subscription Details > Click Active.

Any help would be appreciated. Thank you!