Compare Microsoft Partner Support Offerings

As a Microsoft partner, you have access to various support offerings to help you establish and grow your business. Microsoft offers three main support programs: Microsoft AI Cloud Partner Program technical benefits, Advanced Support for Partners, and Premier Support for Partners. Each program offers different levels of support tailored to your specific business needs.

 

Microsoft AI Cloud Partner Program technical benefits

Best for Partners who need foundational support for establishing their businesses

 

If you're just starting out as a Microsoft partner and need support in establishing your business, the Microsoft AI Cloud Partner Program technical benefits is a great option for you. This program provides remote support to partners, helping you navigate cloud, hybrid, and on-premises solutions. Whether you're looking for guidance on technical services or need assistance in planning and publishing your Microsoft cloud services, this program has you covered.

The program offers support case severity-based initial response times, ensuring quick assistance when you need it the most. It also provides cloud enablement services such as webinars and consultations to deepen your understanding of Microsoft products and services. Additionally, you'll have access to proactive and advisory services that offer guidance based on best practices to accelerate the closure of sales opportunities.

Training is another key aspect of this program, with Partner University providing learning resources tailored to your needs. And with pooled account management, you'll have a dedicated team to assist you along the way.

 

Advanced Support for Partners

Best for Partners who need elevated, cloud-focused support for growing their businesses

 

If you've already established your business and are looking for comprehensive cloud-focused support, Advanced Support for Partners is the program for you. This program provides remote support to partners, specifically focusing on cloud solutions. Whether you need assistance with cloud optimization or require extensive proactive and advisory services, this program has you covered.

Similar to the Microsoft AI Cloud Partner Program technical benefits, this program offers support case severity-based initial response times to ensure timely assistance. It also provides cloud enablement services such as cloud consults and optimization reports, empowering you to make the most of Microsoft's cloud offerings.

Partner University continues to be a valuable resource for training, offering a variety of on-demand and remote training services. Account management in this program is pooled, ensuring that a dedicated team is available to support you.

 

The pricing for Advanced Support for Partners starts at USD16,500 per year, making it a cost-effective option for partners seeking cloud-focused support.

 

Premier Support for Partners

Best for Partners who need complete, end-to-end managed support across the full Microsoft platform for growing their businesses and generating new business opportunities

 

For partners seeking complete, end-to-end support across the entire Microsoft platform, Premier Support for Partners is the ultimate solution. This program offers remote and on-site support to partners and customers, ensuring comprehensive coverage. Whether you need support on behalf of your customers or directly from Microsoft, this program has you covered.

The support case severity-based initial response times offered by Premier Support for Partners ensure that critical issues are addressed promptly. Additionally, this program offers extensive proactive and advisory services, personalized time with Premier field engineers, and an extensive catalog of services for education, planning, implementation, optimization, and maintenance.

Training resources in the form of the Workshop Library and a wide variety of remote and on-site training services are available to partners and customers alike. Account management is designated, providing you with a dedicated support engineer to assist you along your journey.

As Premier Support for Partners offers enhanced services, you'll have access to support practice enablement, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, and Office 365 Engineering Direct.

Pricing for Premier Support for Partners is based on tailored quotes that are specific to your business needs. To get started, you can reach out to the Microsoft team for more information.

 

 

Choosing the right support program as a Microsoft partner is crucial for the success of your business. Whether you're just starting out or looking for comprehensive end-to-end support, Microsoft has a support offering tailored to your needs. Consider your business requirements and growth goals when deciding which program is the best fit for you. Remember, your success is Microsoft's success, and with the right support, you can unlock your full potential. Contact the Microsoft team today to explore your options and take your business to new heights.

 

Compare Microsoft Partner Support Offerings

 

 

Which Microsoft partner support program fits your business needs? Share your thoughts in the comments below!