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Can someone state when PSTN Calling for Canada will be available under Preview/GA?

407 Views
6 Replies
What about Australia?
PSTN Calling for Canada will be available under Preview sometime in the second half of the calendar year.

Hello all, 

 

I really want to request that they add Voicemail to Call Queuing and Auto Attendant this is a important features for after hours calls for our helpdesk - is this possible to do?

 

 

1,945 Views
21 Replies

Is there a status on this feature? 

 

BTW if you are interested in this feature, please vote this up!

 

(SkypeFeedback UserVoice)

https://www.skypefeedback.com/forums/299913-generally-available/suggestions/19785292-voicemail-in-shared-mailbox

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I watched "Skype Academy: Auto Attendant" (Link to YouTube Video) published March 28, 2017 on YouTube and it contradicts what I've been seeing with regards to AA and VM.

 

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I second this request and just coincidentally posted something related yesterday, looking for a workaround in its absence. This issue keeps coming up with clients that ar... Read More

Seems like you would need to have an email account with UM, Exchange 3 plan likely, and have a generic Voicemail AA account created. It is how we integrate with UM for 36

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Is there any way to set up extension numbers for users (dial 301 for Joe, 302 for John, etc.) that could be dialed from the auto-attendant?  I know there are the recently added menu options (press 1 for Joe, press 2 for Sales, etc.).

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259 Views
7 Replies
Isn't Extension dialing in preview now for dial plan feature? I know many are moving away from this technique though. Dialing by a name and not being able to do a 4-5 dig... Read More

I haven't tried this yet but I wonder if it would be possible to add the extension number into the user profile. In theory, I would think it would be part of the dial by

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Hi Matthew, Extension calling is not available.

Hi everyone,

 

Welcome to the Call Analytics Preview Program! This community board is for you to ask questions related to this program. Myself and the Call Analytics Program Manager @Mohamad Saleem are here to review and help you out! Looking foward to he

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1,095 Views
38 Replies

I see that all tenant's get this preview now, which is awesome information by the way.  Is there anyway to increase the logging from 6 days to like 2 weeks or more?

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I see that all tenant's get this preview now, which is awesome information by the way.  Is there anyway to increase the logging from 6 days to like 2 weeks or more?

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Is there more details on how to understand the Analytics? I see person to person call for 18 minutes, it shows the call was dropped but there is no additional details.
I s... Read More

Hi Saranya & Mohamad,

 

I have a question about Trace Route (found under Call Analytics Overview --> Network --> (sub-header) Trace Route), and its relation to Average/Max

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Anyone else seeing a problem with Call Analytics ? Since yesterday I just get a blank page.

I am sure this is on the roadmap, but we're testing call queues and the callerID that an agent receives in a long GUID string rather than the original callerID.

1,613 Views
51 Replies

Hi,

 

This is already on RoadMap. Will be released for Preview first on September and then to GA in October.

 

Best regards.

I've raised three tickets regading this issue, two being closed without resolution.

 

The agent now looking at it has discovered a known issues document dated back to decem

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I am migrating my company to Skype for Business Voice from our previous phone system provider and everything has been working pretty smooth until now. I was able to setup

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We are also experiencing this issue, is there an ETA for the fix?

I've been through every option possible for this it seems. We've been wanting this to work as it should, but it is still just not ready yet.

 

As a workaround you can accom

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Great news, PSTN Calling for Germany and Belgium has been added to skypepreview.com today.

 

I don't see the Netherlands and Ireland anymore, does this mean they are going public?

 

Happy weekend!

581 Views
13 Replies

Excellent.  Any idea when PSTN calling for Germany will be in GA?

Can someone state when PSTN Calling for Austria will be available under Preview/GA?

Hi,

 

if we configure SfB Cloud PBX with PSTN Calling Plan telephone numbers in the preview phase even for our companies in US and FR, is it guaranteed that we do not loose

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Hi Erwin! Yes, The Netherlands and Ireland preview programs are now closed as we prepare for General Availability. 

Best Response

Is there a preview version available for iOS 11 beta users?  Any known issues and will Microsoft offer Day 0 support for iOS 11?

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0 Reply

Noticing an issue where a call goes into a call queue and when a windows 10 PC and a windows phone are both logged into SfB, the notification on the windows phone states the Name of the Call Queue in the popup, however on the Windows 10 computer, it just

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194 Views
3 Replies

I am getting the same.  It is not until you answer the call, and expand the call window can you actually see who is calling you.

 

Our call queue members are going to loose

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Exciting news, PSTN Calling for Ireland and Netherlands has been added to skypepreview.com. PSTN calling is the service where Microsoft provide your user phone numbers directly from the cloud, acting as your “PSTN carrier”. Currently, PSTN Calling is gen

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1,090 Views
31 Replies

Hi Tom

 

Is there any kind of roadmap of what is upcoming in the preview build ?

I was wondering when anything other than "toll free" will be available for service numbers i

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Hello Tom,

 

Living also in the Netherlands like Steffan but can't get in the preview off the 50 users requirement. 

 

I even opened a ticket within Office 365 and they calle

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It's unfortunate (for us) that the lower limit is 50 users :(

We have a couple of users very eager to try this, but out total userbase isn't even large enough to qualify..... Read More
Anyone knows when we can expect this in Sweden? I know it´s hard to answer but let´s give it a try ;)!

Are there any plans to support user configurable call forwarding and DND for a call group?

 

Here are a few scenarios:

1. There is a team of 5 customer service representatives in a call group. The entire team has a team meeting. They want to easily change a

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76 Views
0 Reply

I want to automate Skype for Business client login with the specific credentials. Can I do it with Powershell?

I need to validate around 11 environments (i.e. with 11 accounts) daily. I want to automate what ever possible to reduce time on this redundant t

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118 Views
2 Replies

You might want to look at https://bounsky.com/. It's not PowerShell - but it simplifies the challenge around switching profiles.

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Best Response

Greetings,

 

Could anyone help confirm if SFB Bot framework also in preview for tenants operated by 21vianet?

 

According to the bleow link, it should be under preview stage for global tenants:

Skype for Business Bot Framework (Preview)

 

However, it does not me

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101 Views
0 Reply

Hi,

 

When will PSTN calling be available for Preview in Australia?

148 Views
3 Replies
There is no public timeframe that Microsoft is committing to at this stage, unfortunately.

Hello all,

 

Does anyone know when and or if Hunt Groups will be coming to sfb preview (off prem)?  This is a major feature we need. Thanks in advance.

343 Views
5 Replies
Just a quick note - if you have on-prem PSTN and you move a hunt group member to Cloud PBX, then they will still receive calls through the hunt group.
It's not supported, ... Read More
They are apparently very close to being in preview, hopefully in the next few weeks.

Does anyone know, if Trusted Application API includes something for call recording?

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2 Replies

This solution "Recite" provided by Numonix can help your needs.

It's a trusted application.

for more information: http://numonixrecording.com/skype-for-business-recording/

 

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Hi @Saranya Yogarajah, Is there some API to get data from Call Analytics ?

 

The objective is to

 

a) "correlate" some usage/adoption metrics (quantitative) vs quality indicators from call analytics (qualitative)

 

b) or be able to agregate data per Country, De

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264 Views
6 Replies
+1 Also being able to agregate data based on other system information as well as location. ie Audio Device, Video Device, Network Driver, Skype version etc, etc
Hi Eric, Thanks for the feedback. Work in ON , don't have any details to share for now.

We're currently trying to troubleshoot potential device/USB issues with our client base; being able to pull any calls that have dings for Device Issues would be invaluable for finding test subjects, etc.

 

Is there any means to get at this data in a differe

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129 Views
5 Replies

@Mohamad Saleem Can you help to assist with this question?

We have the call queue set up to ring on both the desktop and mobile device in case the person is not at their computer. However, ive notice that if their iPhone is asleep for more than 20 minutes then the calls do not go through. The queue will ring and

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272 Views
2 Replies

Did you find out anything else about our situation? 

 

My situation is that we have call queues set up and the agents all ring but none of their ios devices -excpet for one

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Hi Steven

SfB Mobile Endpoints are currently not supported with call queues. That could be the problem. 

 

 

How can we set the name that is displayed for outgoing caller ID? I have configured outgoing caller ID to use the same phone number for multiple users. But we are using some phone numbers that Skype for Business provided to us and they have the name of ot

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102 Views
1 Reply

Hi Quentin, Can you please email skypeexp@microsoft.com with the issue and affected number information and we will route this to the correct team for assistance. Thank yo

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Hello,

 

I'm currently testing the PSTN functionnality for Belgium and Germany and in the Auto-Attendant, I'm able to set the business hours of my company but I can't define the days for which the company is closed (summer holidays, Christmas, etc). For tho

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97 Views
2 Replies
Hi Johan. Yes. its in internal testing now. will be released soon.

Using the new preview of the Call Analytics I can see that a call has dropped but it doesn't help me with why it has dropped.  We appear to have this happen a number of times which is of concern as to how we can diagnose the issue.

 

We have multiple users

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126 Views
4 Replies
Hi Peter, reporting module is in the planning, don't have release timeline for now.

Hello Peter,

 

Although not a direct answer to your question about Advanced Call Analytics (Preview), you can access the user's session information via PowerShell and the Get-CSUserSession

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Are there any particular rules or guidelines that the UK follow when porting numbers that we need to be aware of? i.e. is a partial port allowed, are the turn around times expected to be the same?

thanks!

 

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2 Replies

Hi

 

You can do partial ports but they must not include the Billing Telephone Number on your existing provider's account. If you nee to move that, then the whole range need

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Hi folks, 

 

I've been testing the Cloud PBX, AAs and Yealink phones (latest SfB firmware) but have come up with an issue, here is the config:

  • Users are signed-in on their desk phone and the Skype for Business for Mac App
  • AA with service number in Ireland
  • Opti
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163 Views
3 Replies

Hi

 

I have a T48G with the same firmware. At the moment the Yealink phones are not compatible as endpoints from Call Queues. 

 

At the moment only the soft client version is

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We utilize a third party answering service. I am trying to setup an AA so it will transfer calls to that number that is outside of our orginazation. Is this possible in SFB/O365? From what I can tell any calling/ringing/transfering must remain in-orginaza

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177 Views
3 Replies

[Updated with better approach, 2-21-17]

 

I use a great virtual receptionist service called Money Penny. However, as stated above, currently OrgAA does not allow you to con

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Best Response

Hi Sean, That is Correct, AT the Moment Call Transfer from Org AA or Call Queues is Limited to Internal Org Users only.

Hi everyone,

any news regarding this specific missing feature. We had to put our developers/customers off from month to month and now they are starting to investigate a working solution for this usecase.

 

Greets

Jörg

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203 Views
7 Replies

OMG, get this feature in! IM clients have had this capability for how many years now?

Hello Jorg,

 

We would not be able to send/receive the Images or attachments through/to the Skype for Business Mobile Application.

 

With Regards,

Satish

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