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Call Queue Serial Routing - Agent order?
Started testing the new Serial Routing in Call Queues; is there any way to change the order of agents for the Serial routing option? It appears that it just applies them in alphabetic order, based on alias name; we'd ideally like to shuffle that agent order around, but not seeing any way to really do so.SolvedJustin KingstonNov 09, 2017Iron Contributor9.5KViews0likes6Comments
Automate Skype for Business client login with the specific credentials
I want to automate Skype for Business client login with the specific credentials. Can I do it with Powershell? I need to validate around 11 environments (i.e. with 11 accounts) daily. I want to automate what ever possible to reduce time on this redundant task and focus more on productive works. Please help me! TIASolvedNihar Ranjan PradhanAug 04, 2017Copper Contributor2.2KViews0likes3CommentsCall Queue Additional Features
Hi All, I have recently started playing around with call queues in our environment and I am interested in additional call routing options beyond just ring everyone in the queue. I have found a few blogs that suggest that I join the preview program (example) but the link on this page is not valid. I went to the home page (www.skypepreview.com) but cannot find an appropriate option to join the preview program on that page. Can anyone point me in the right direction?SolvedShawn ReynoldsMay 16, 2017Copper Contributor1.6KViews0likes2CommentsCall Queues and Auto Attendant trainings updated for General Availability
We have an auto attendant set up to dial specific call queues based on what the person calling in dials. These call queues each ring specific distribution lists, on which if no one answers then the call gets forwarded to a specific user. I created a new user for each call queue to field these incoming missed calls and designated it to be there purely for the purpose of recieving voicemails. The purpose of doing so was to make it so that when these accounts recieve a voicemail they could automatically forward it along to the specific distribution list which missed the call, therefore, everyone who needed to would recieve it. I tried a whole combination of settings weather it was in creating an in box rule in the email account or in the admin center. None of these options ended up working because normal email uses SMTP protocol which travels through microsofts transport layer and is affected by forwarding rules where as a voicemail is generated using EWS protocol and thus flys under the radar of the rules. Does anyone know of a way around this, even if it means going back to the drawing board in the set up of the set up of our auto attendant? or if there will be a fix to this issue rolled out at some point soon?SolvedSam KetchumMay 01, 2017Copper Contributor2KViews0likes6Comments
A few questions regarding Call Queues and Auto Attendant
I noticied that our Call queue no longer states "in preview" is it safe to say it is productopn mode? We currently have a thrid party host our VOIP services so even though our users are all cloud-only based, our PSTN is classed as "on premisePSTN" I have setup several test scenarios and they have worked. Is this a supported model? We currently have multiple offices in multiple timezones and each will have their own call queue for reception but we would like them to cover the others for a few hours at the start or end of the day depending on the timezone (so we can have extended hours) and then if you are outside of these hours then go to "outside business hours" Is this possible? I understand that we need to associate the CQ with an AA to use the scheduling...but the scheduling will only allow for business hours or after hours...not extended hours. ThanksSolvedRobYoungMar 28, 2017Iron Contributor3KViews0likes5Comments
Tenant Global Dial Plan
I can successfully create a dial plan with normalization rules and assign the tenant dial plan to users via the grant-cstenantdialplan cmdlet, but I'd like to have the tenant dial plan be global and apply to all users without having to use the grant-cstenantdialplan cmdlet per user. Watching the Skype Academy session they make reference to the tenant global dial plan but I didn't see any examples on how to set it. How do you assign a tenant dial plan globally? Thanks, DaveSolvedDavid PrzywaraFeb 21, 2017Copper Contributor2.2KViews0likes2Comments
AA Transfer to Outside Line
We utilize a third party answering service. I am trying to setup an AA so it will transfer calls to that number that is outside of our orginazation. Is this possible in SFB/O365? From what I can tell any calling/ringing/transfering must remain in-orginazation. Thoughts?SolvedSean O'GormanFeb 15, 2017Copper Contributor1.4KViews1like3CommentsAuto Attendant not answering calls
I have an Auto Attendant that won't answer calls with a particular toll free number. -If I dial the toll free number, it rings twice and disconnects. -If I delete the auto attendant and dial the number, it rings busy. -If I build a new auto attendant with that toll free number, it rings twice and disconnects. Any ideas?SolvedRoger McCannJan 13, 2017Copper Contributor3KViews0likes3Comments
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