Forum Discussion

Ina Dzemiashkevich's avatar
Ina Dzemiashkevich
Copper Contributor
Dec 26, 2016

General Mail Failure when trying to share as pdf in Excel 2013

Hello

Can anyone help to resolve this issue?

We can still successfully email files in xlsx format. I can still save as pdf. The only problem is to share as pdf from Excel ( it works in Word)

We have Excel 2013 installed on Windows 10.

I have already tried:

checking that Outlook 2013 is default

reinstalling Office 

restore point to the date when everything worked was corrupted and was deleted by the system

running Mapifix

 

 

Need Help
Sharing & Publishing

7 Replies

Sort By
  • KETAN PATEL's avatar
    KETAN PATEL
    Copper Contributor
    Jan 05, 2017

    https://support.office.com/en-us/article/After-Excel-2013-update-Send-as-PDF-and-Send-as-XPS-commands-no-longer-work-e9120f1a-17ce-4e0b-8b76-7e4a5da9e858

    Solution :

    First disable auto update in any office program (file > account)

     

    64BIT VERSION

    CMD

    CD C:\Program Files\Microsoft Office 15\ClientX64

    OfficeC2RClient.exe /update user updatetoversion=15.0.4875.1001

     

    wait and let office roll back to above version and thats it :) 

    • Anneliese Wirth's avatar
      Anneliese Wirth
      Former Employee
      Jan 10, 2017

      Hi everyone,

       

      The fix for the Send as PDF/XPS issue has released today. MSI customers can get the fix from https://support.microsoft.com/en-us/kb/3141475.

       

      The fix is also in the 15.0.4893.1002 Click-to-Run build, which deployed today. In this case, you can either wait until prompted to update, or go to File > Office Account > Update Options > Update Now.

       

      Thanks for your patience here!

    • Wally B's avatar
      Wally B
      Copper Contributor
      Jan 10, 2017
      Ketan,

      This has been driving me nuts for weeks. Thank you.
  • Anneliese Wirth's avatar
    Anneliese Wirth
    Former Employee
    Dec 31, 2016

    Hi folks,

     

    Sorry you're running into this, and thank you for reporting the issue.

     

    A fix is in the works. For more information, see http://support.office.com/en-us/article/e9120f1a-17ce-4e0b-8b76-7e4a5da9e858. We will keep this documetnation updated.

     

    Anneliese

    Office Newsroom

  • Jerome Wink's avatar
    Jerome Wink
    Copper Contributor
    Dec 27, 2016

    Uninstall KB3128008, then hope Microsoft admits to their mistake.

    • Corentin Plé's avatar
      Corentin Plé
      Copper Contributor
      Dec 28, 2016
      Hello

My system is under windows 7

I have the same malfunction on my post with OFFICE 2013. the update KB3128008 is not installed on my workstation.

      In parallel I had the same thing on a post under OFFICE 2010 equally under Windows 7.
      I activated the application of the security parameters of the macros to the installed add-ins, in the center of management of the confidentiality.
      Without changing the macro settings and it works. But not on OFFICE 2013

       

Resources