Forum Discussion
Planner Notification Emails (Bug)? -- regarding task comments
For Plans that we have "Send notifications about task assignment and task completion to the Plan's conversation feed." DISABLED in the "Edit Plan" section, we are still receiving group notifications when comments are posted.
Updates seem to be disabled fine for new tasks and compelted tasks.
Messages are restricted to the Group inbox, not to users who are actively subscribed.
Anyone else seeing this behavior?
19 Replies
Yes I'm seeing the exact same thing. This is very annoying and is causing our staff not to want to use Planner. If every time a staff member makes a comment to update the progress of a task that a notification is sent out to everyone on that plan ppl will stop using it. There has to be a way to turn this function off.
Hi Tom Robey, This is certainly an issue with the Planner. The only way to get rid of this is by unsubscribing their membership from groups. This will protect them from receving the notifications to their Inbox. The notifications will reside in Group conversations alone.
This can be done by the individual users themselves or by the group admins from Edit Group and uncheck the option 'Send copies of messages to members inbox'. Hope this helps.
I have reviewed the group and it is already set so that the "Send copies of all group messages and events to members' inboxes" is unchecked.
We are astill receiving emails anytime a comment is added in planner though. Any thoughts why?
- Yeap, I have seen this and I think is by design...any comment you make at the task level is treated as an e-mail that is sent to the Group and not related to the work done with the task itself
