12-06-2016 05:27 AM
12-06-2016 06:29 AM
12-06-2016 06:43 AM
Same issue here. Also this UI element changed as well. It was just the image before, now it shows the name as well.
When you click the image, the side pane border sits flush with the Notifications symbol.
12-06-2016 07:01 AM
I still have only the picture and not the name.
Anyway, the question mark seems connected to Skype for Business presence, correct?
Does it appear on all bars (i.e. OWA, OdfB, Sharepoint etc.) ?
12-06-2016 07:16 AM
I do have Skype for Business, and when I open that app, it shows my presence with a Green checkmark.
Dynamics shows my Picture without the ?
The EXO apps (Mail, Calendar, Tasks, and People ) all show my Picture with a small gray circle
You idea about it being related to Presence make sense, and it appears to be another buggy implementation of a feature in O365.
12-06-2016 02:49 PM
Well, given that it is Skype presence, why in your case it is grey and/or a question mark?
Does it mean that your actual presence is offline/invisible?
12-09-2016 12:45 AM
01-17-2017 03:35 PM
Maybe related to this, my SfB ceased to work in the browser a few weeks back and now I just get no presence. This site seems to explain why:
'To configure instant messaging (IM) integration between Skype for Business Server and Outlook on the web in Exchange 2016, you need to use the Exchange Management Shell. This is different than previous versions of Exchange where you needed to edit the web.config file. If you edit the web.config file instead of using the steps in this topic, the settings are ignored and Outlook on the web users receive the following error message:
There's a problem with instant messaging. Please try again later.'
01-19-2017 06:28 AM
We are seeing this as well (SharePoint Online, gcloud in our case). All users show up as just question marks icons, no matter what their Skype status is.
01-19-2017 06:35 AM
01-19-2017 08:05 AM
As far as I can remember, the SfB presence hs never worked in SPO powered web UIs.
It has worked only in EXO powered web UIs.
My guess is that the question mark simply means that the SfB presence cannot be determined in that web UI (i.e. in SPO).
01-19-2017 08:26 AM
I've had the same for the last few days. Today surprise surpise it suddenly disappeared and turned green again.
I wonder if this is related to which Online presence is being picked up.
SO in my situation I've been logged in:
- on my phone in the Skype app.
- my desk top in skype for business
- and today while the icon turned fully green I was running a meeting in my teams app.
So I wonder if online presence now depends on Microsoft teams instead of your local SFB instance. Or maybe it's about multiple applications where my phone fell asleep and my desktop is active and Office 365 gets confused.
01-24-2017 05:05 AM
We're still experiencing that small question mark.
A few months ago before the name was preceding the Picture we had a small vertical bar between the picture and the online help icon. That bar was also at the same place in OWA (mail/calendar/people) and switched color depending on your availability. In Sharepoint however the bar was always 'gray' as if the it was no possible to determine your availability.
In OWA this interesting feature provides you the possibility to quickly change your availability (in case you receive a phone call or somebody shows up at your desk for a conversation) and is still working fine today (instead of a bar we now have a small bullit/dot to indicate the presence).
Like to find out how we can make that feature also working in Sharepoint.
01-24-2017 06:20 AM
This showed up for me after I changed my password. It seems to have something to do with my having two clients (desktop, Android) and not being signed in on both.
01-24-2017 08:53 AM
This issue just started appearing in our environment this morning so if anyone has any idea what this is and how to address would love to be included.
01-24-2017 10:49 AM
Same problem on our tenant, although I only see is using Windows 10 (office 216) not on my Windows 7 (office 2010) client?
01-25-2017 06:29 AM
Please notice that in Edge you have the question mark, while in Opera Neon you have the grey vertical bar.
IMHO in both cases the meaning is the same: you are in a service (i.e. SPO) which is not able to determine your Skype presence.
01-25-2017 06:30 AM
And for Exchange related apps both browsers shows exactly the same - photo in circle and small grey circle like Skype status
01-25-2017 06:33 AM
This should mean you are not present in Skype for Business.
Try to login and you should see a small green circle instead.
01-25-2017 06:36 AM
Yes, exactly, Skype status is not determined in all cases, but the behavious how to show that depends not only on app, but on browser as well
01-25-2017 06:42 AM
01-25-2017 06:46 AM
01-25-2017 06:48 AM
The second doesn't work with me - i'm always on in Skype for Business (desktop and 2 mobiles), but OWA shows grey circle.
01-25-2017 06:49 AM
In my case, Skype for Business is showing me as Available, SPO shows the ? and Outlook Web services all show the empty circle,
01-25-2017 07:51 AM
In my case, this is OWA (in Edge):
and this is ODFB (in Edge):
i.e. exactly as expected.
BTW, when in OWA it shows a grey circle, can you please click on the photo and open the menu? Which is the Skype status?
01-25-2017 08:30 AM
01-25-2017 08:30 AM
01-25-2017 08:45 AM
It's also undefined (empty circle). I may change it on any status from the menu, but after the refresh it goes back - undefined in both places
01-25-2017 08:55 AM
Hi Sergei, sorry to hear this: in my case, as I already said, everything is working properly.
Anyway, for the sake of this discussion, I would stress that while the empty (i.e. grey inside) circle in OWA (and other EXO related web UIs) is certainly a bug (if the actual Skype presence is green), instead the question mark in SPO related web UIs is, at the moment, "normal".
Just my 2 cents...
01-26-2017 11:20 PM
I can also confirm that we`ve had this question mark in SP Online for the last two days although Skype shows the correct status. It seems there`s not too many people talking about this at the moment. Has anybody learned something new?
01-27-2017 12:14 PM
No solution here; I'm only adding to the experience matrix:
We have SharePoint Online, Skype for Business (O365) and an unused on-premises SharePoint 2016 Server farm, which is set up for eventual hybrid search of on-premises databases once Microsoft enables 2016 hybrid features for our licensing.
The Office 2016 Skype app properly displays my presence, i.e. according to calendar availability. Visiting SharePoint Online pages shows a circle with question mark, regardless of browser: IE 11, Edge, mobile Safari. Visiting these Office 365 pages -- mail and calendar -- via outlook.office365.com/owa shows a grey circle; vising the people Office 365 app displays a green circle with checkmark.
Last: Visiting SharePoint Online libraries that include presence indicators correctly displays presence color indicators.
01-30-2017 10:06 AM
My Admin account for Office365, which does not have Skype, has the ? mark showing on the picture.
My Regular account, which does have Skype, shows the same ? mark even when logged into Skype.
01-31-2017 06:57 AM
02-02-2017 04:24 PM
02-07-2017 11:22 PM
found this info in another forum:
03-15-2018 01:09 AM
It might still be relevant for someone, so here's an update:
I spoke with MS support because we're still seeing the place holder icon in the top right of the O365 nav bar. Apparently, the documented reason is that this happens to those tenants that do not use Exchange Online but Exchange on premise like we do. EXO is the distributor of those profile pictures across multiple O365 applications. The reason a profile photo can still appear in SPO and Delve is because SPO has a fallback store where you can upload the pictures and override the placeholder icon that would otherwise appear in SPO / Delve as well.
There's no workaround as far as the MS support technician knows and no change in logic planned.
Hope this helps.