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Brent Ellis
Valued Contributor

We have several groups we are working with, all have had a group image applied, but the Group Image doesnt seem to propogate to the connected SharePoint site (just get the colored background with two letters).

 

Should the image populate automatically, or is this the expected behavior and SharePoint Site logos have to be manually set?  

41 Replies

@Brent Ellis,

 

I've seen this a couple of times as well. I'm not sure what causes it but I wonder if it could be something is simple as different limitations on the image.

 

So for example within outlook an image needs to be of a certain size whereas the SharePoint site can handle a different image size/format.

 

I have seen this sometimes too...bur Today when creating a new group and adding an image in one of my tenants, it worked well...I used a 312 x 312 image just in case it helps

I can confirm that this is happening for me as well. But for only 1 group. 

 

I created 2 groups through Microsoft Teams at the exact same time. 1 group took the image, 1 did not. I used the same 512x512 image for both. 

 

The image shows up in Outlook (both web and app), Teams, but still not working for that 1 group in SharePoint. 

 

Hopefully I can get our IT guys to open a ticket and get back to you guys. 

Did you use a JPG or a PNG?
jpg in that particular case

Hi @Brent Ellis ,

We're having the same issue and I've already created a support case.

I'll have to wait until Jan 26th 1pm to give you final response though, since there is supposed to be a 72h window in some cases (I doubt thats totally correct).

 

We've managed to figure out a workaround in some cases, though this mostly worked for new Office 365 groups, but not already existing ones.

Connect to Exchange Online through powershell and change the image, though make sure you use this URIconnection parameter to support high-res images.

 

$credential = Get-Credential
Import-Module MsOnline
Connect-MsolService -Credential $credential

$exchangeSession = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri "https://outlook.office365.com/powershell-liveid/?proxymethod=rps" -Credential $credential -Authentication "Basic" -AllowRedirection

Import-PSSession $exchangeSession -DisableNameChecking

this worked for most of my groups.

 

I'm in the situation where I have

 

  • old groups, with new icon everywhere except sharepoint and sharepoint home
  • new groups with new icon everywhere except sharepoint and sharepoint home
  • new groups with new icons everywhere except sharpoint home (it's there at the teamsite, just not on sharepoitn home)

 

There are definitely some issues going on with Sharepoint Home and to be honest this all started last year, when Microsoft introduced new code and messed up the color accents on SharePoint home. Every since then I've had search cache issues, group icon issues, and so on.

Next response, though very unsatisfactory:

 

I’m glad that the solution provided worked in you case as well.

Unfortunately, the root cause analysis of the issue is out of support boundaries. If you’re interested in the root cause analysis you need to open a payable ticket at https://support.microsoft.com/oas/

We can wait until tomorrow in order to see if the rest of the group’s pictures will be synchronized. In case they’ll not, I’m kindly recommending you to change manually the picture from the Site Assets library.

 

So the recommended workaround is to manually update the __siteIcon__.jpg in the SiteAssests library of any affected group or teamsite. 

Does anyone have Premier Support to finally get a root cause?

Very sad answer...I wonder even if that's correct in regards of "scope boundaries". My experience lastly with support is being quite good in the sense they try to find the solution, but no skipping to help with this kind of answers

Hi all,

 

  Thanks for the feedback. We are wrking on a fix which will ensure that the group logo is abolsutely the same across Outlook and SP and rest of the suite. No matter where you see the group from we will ensure the group image/logo is the same.

 

Please look forward to this change. At this point we are not fixing old images but any new ones created will be consistemt.

 

Thanks!

Thank you for the feedback. I have an open case regarding issue that I finally got escalated higher, since no solution was provided.

Here's the ID SRX617011891952117ID

The fix should be available in production by end of Feb so please verify and then you can resolve the case.

Thanks for this update!!

Can anyone confirm that this is working now?

Things seems to be working from what I can tell.

Thanks for the confirmation. Glad to know it is working

Yup, confirm that it is now working. Thanks Microsoft!

Dear @Maithili Dandige,

 

Just wanted to pitch in and say that it is not fully fixed. This is confirmed by Microsoft as well, in my case from Bárbara Castilho in this ticket: [REG:117020215263561] SRXCAP:1372961968ID

 

The issue still persists for some older groups. Newly created groups do not exhibt this issue. 

 

The issue is known and still being worked on.

Having the same problem and I can confirm it only works with some Groups (new ones).

 

Hopefully we will have a fix soon

Hi everyone,

 

   Thanks for the patience on this issue. As mentioned the issue is fixed for newly created groups. Any new group should be full syncronized when it comes to seeing the same logo.

 

For older photos we don't have a solution as yet given older photos can have a user uploaded photos as well. We don't want to accidentally override a user uploaded photos in the process.

 

Therefore unfortunately, current workaround is to go and manually update the older photos that have a default logo. I am circling back with the engineering team to see if we can do anything to help with this one time fix for older photos.

 

Thanks! 

It's not just the default logo (= Group Initials) though.
Even though I manually update the group image for older groups in Outlook the the web, they still not propagate to SharePoint.

I have the same issue as Ivan.  It does not work for older groups.

 

Could you please advise if someone is working on this as we are trying to add different companies loggos to some old groups.

 

Thanks

 

I'm following up on this issue.

Forgive me if I am wrong but we seem to have suddenly digressed. For most of thread the discussion has been about the inconsistent appearance of Office365 Group icons across the suite. Mainly the Office365 Group icon not showing correctly in SharePoint.

 

Suddenly you seem to be referring to default user photos and the default image for those.

 

Is that a related issue?

The new issue brought up is that in addition to the default photo not syncing seems like if new logo is uploaded by user it does not sync to SP. We have verified this is a bug and are working on fixing it. Please stay tuned.

Thank you @Ivan Unger for including the SR # in this thread!

 

I have confirmation that the issue has been resolved and is now propogating out to all tenants with an eta of 4/10.

 

Thank you again for your patience - Sheryl

 


@Sheryl Nolan wrote:

Thank you @Ivan Unger for including the SR # in this thread!

 

I have confirmation that the issue has been resolved and is now propogating out to all tenants with an eta of 4/10.

 

Thank you again for your patience - Sheryl

 


Hi, is it possible that the fix is not yet fully rolled out? I forgot how fast the SharePoint Icon should update when changed. After almost 24h it has not yet updated in my case.

 

*EDIT* the icon just changed. It might have been close to 24h until the SharePoint Icon changed.

I know this is a few months old, but I wanted to quickly confirm. If you change the icon in Microsoft Teams or in the Outlook Group, after about 24 hours the new icon will (magically) appear in the SharePoint site associated with that Microsoft Teams/Outlook Group?

Hypothetically yes. I typically see changes within a minute as of late.

@Maithili Dandige wrote:

The new issue brought up is that in addition to the default photo not syncing seems like if new logo is uploaded by user it does not sync to SP. We have verified this is a bug and are working on fixing it. Please stay tuned.


Hey @Maithili Dandige and @Sheryl Nolan, has this been really fixed? Doesn't seem so. I just created an O365 group and changed the logo. It did not sync to the associated SP team site. I've now waited for around 2 hours and it still shows the default "initials" logo. So now OWA shows one logo (new) and SP shows another (default).

You may not see the change in SP for 24 hours, most of which is browser caching. Clearing your browser cache should cut that to 1 hour.

@Brian Van Eimeren wrote:
You may not see the change in SP for 24 hours, most of which is browser caching. Clearing your browser cache should cut that to 1 hour.

Got it. Thanks a ton. It wasn't 24 hours though, it took 3 days! But, yes it's now updated on the SP team site.

It took me some investigation hours to recap new design of groups manaegd out of Outlook and Mail 365, forced by tickets of my clients complaining that external  sharing is broken.

Btw: Share and and manage external users can't be managed anymore out SharePoint sites, use Outlook or 365 Mail online.

So let's focus on bright future and not on bad app continuity management of MS as provider, no I don't read every service update  ;-)

It took here between about 20 hours until SharePoint site logo was updated.

Wow, 3 days. Ok I spent the last 1hr trying to figure out how to do this with a Office365 Group and changing the logo for the SharePoint Online page.

 

I must say, SharePoint Online is a half-baked product.

I have two findings I like to add:

 

If pictures don't show up, go to the Site Assets library and delete the __siteIcon__.jpg & png and within minutes the system will have updated them again.

 

Another thing I learned is that if you add pictures with transparency the site icon will turn black.

@Juan Carlos González Martín 

I tend have the most success with 256x256 png. I just had it fail on me for an image that was 151x151, so I resized it to 256x256 worked fine. 

@Jesper Simonsen same here. anything i try and updates, after few days it goes back to the jpg with background color. Please MSFT this is a mess, just let us be able to upload any logo that fits our business and org, especially  allow us both png & jpg,  b/s only png does keep the transparency, and the SP doesn't allow PNg. well, in our case our logo is rectangular, and I am not able to use 64*64, even if i crop some character bust still ugly & very squeezed   , 

preferable if you allow both rectangular & square

preferable if we able to use PNG ( it help us to use transparent picture)

@Brent Ellis 

 

I am seeing the same behavior and I have been fighting with it for days.  This is horrible, I cannot deliver a (OOTB) out of the box solution to the customer, let alone a custom one.   Nothing out of the box works the way it is documented and randomly executes its own behavior.  This regardless of what size the image or any of its attributes or properties.  I am using the modernUI Change the Look => Header => Site logo => Change.   Then save of course..

 

  1. First it was the translucent background that worked but then randomly changed to black background on its own once the site icon was in place.  I eventually changed it to a common background that was the same as the rest of the site to hide it.
  2. Later for whatever reason about a week from that  it changed on its own to https://some_site/sites/some_site_collection/_api/GroupService/GetGroupImage?id=%2759deda41-79a3-443f-bce3-70f8da4f9924%27&hash=636928672156641901
  3. Changing it in the old Title, description and icon location /_layouts/prjsetng.aspx worked for a moment then it would change back to item in line number two.
  4. I changed the group icon from inside outlook and it never updated except in outlook.  It is still doing the same thing as line item two.  This appears to be a REST call for what reason or purpose I have no idea.
Are you using a PNG or jpg?
I noticed that when you use a PNG with an alpha layer it will auto convert it to jpg and change the alpha to black.
Wat h what happens when you go to the teams SharePoint site, site contents, site assets. You will probably see two image files for the site icon. If that's the case, modify your image to not have alpha (I know not ideal right?) Or save as jpg so that it wont convert it. Very strange that it does this. You should be able to upload from teams or sp site info once you have modified your image.

@SharePoint1968 The logo on a group site is controlled by the group. The old prjsetng.aspx page doesn't know about the group, so it won't update the group logo and any change you make there will soon be overwritten by the group (the same goes for the title and description).

 

That /_api/GroupService/GetGroupImage call basically goes to Exchange for the group logo, but with a cache in the Site Assets library (the __siteIcon__.jpg and/or .png file). If you delete the cache from Site Assets, it will return a temporary placeholder and kick off an async request to Exchange for the real logo. Normally you can just reload the page after a few seconds and see that it updated. If you're seeing a permanent placeholder, then it's possible that Exchange doesn't have the logo either, or SharePoint can't talk to Exchange to get it.

@MDEL90_El 

You mean there's different behaviour with a team site versus a communications site? I'm not sure what you mean. I was just explaining how you could get around the group image problem by manipulating the icons in the site assets library. 


@MDEL90_El wrote:

@StefanGagnon that should be communication site


 

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