Forum Discussion
Group SP Site (Group image/logo Not Updating)
I've seen this a couple of times as well. I'm not sure what causes it but I wonder if it could be something is simple as different limitations on the image.
So for example within outlook an image needs to be of a certain size whereas the SharePoint site can handle a different image size/format.
- I have seen this sometimes too...bur Today when creating a new group and adding an image in one of my tenants, it worked well...I used a 312 x 312 image just in case it helps
I tend have the most success with 256x256 png. I just had it fail on me for an image that was 151x151, so I resized it to 256x256 worked fine.
StefanGagnon that should be communication site
- Did you use a JPG or a PNG?
Next response, though very unsatisfactory:
I’m glad that the solution provided worked in you case as well.
Unfortunately, the root cause analysis of the issue is out of support boundaries. If you’re interested in the root cause analysis you need to open a payable ticket at https://support.microsoft.com/oas/
We can wait until tomorrow in order to see if the rest of the group’s pictures will be synchronized. In case they’ll not, I’m kindly recommending you to change manually the picture from the Site Assets library.
So the recommended workaround is to manually update the __siteIcon__.jpg in the SiteAssests library of any affected group or teamsite.
Does anyone have Premier Support to finally get a root cause?
