Forum Discussion

Peter Longley's avatar
Peter Longley
Iron Contributor
Apr 19, 2017

Raising support requests

Not sure what is going on but with the admin centre now if you raise a service request I can only request that someone calls me.  Then aside from that I cannot raise a second request until that one h...
microsoft 365 admin center
Anne Michels's avatar
Anne Michels
Former Employee
Jun 28, 2017

Hi Pablo, 

Our agents have breadth of knowledge in all services so you can work on issues for different services with the same support engineer.  If the issue is more complex, additional experts will be included to help solve your issue.  If you're having a different experience, please let us know.

Thanks,

Anne

Pieter Veenstra's avatar
Pieter Veenstra
MVP
Jul 18, 2017

HI Anne Michels,

 

I agree that in many cases having a single person deal with multiple issues can be a good thing. 

 

I can imagine that having two issues where I don't realise that two issues are related. It would be good to have a single person taking ownership. Even if this person can't solve both problems for me as long as this person has access to the right people.

 

However,.... Isn't it likely that there are many cases where issues are obviously not related. For these cases it would be useful to be able to log multiple incidents.

 

I would expect that the best tactic now is to Open an issue called "All issues related to my company" and then keep adding issues. This will be helping neither the customer nor Microsoft.

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