In the classic Outlook I can add Inbox folders of shared mailboxes to Favorites, easily detecting and accessing new emails sent to any of mailboxes I manage.
In the new Monarch Outlook, this is no longer possible as only my personal folders can be added to Favorites.
67 Comments
Major oversight. Makes new outlook unusable for many users. Please address.
We definitely need this - our team must monitor a shared mailbox for our customers and having to scroll for it every time is not desirable. Thanks!
same issue as all of the previous posts -please fix so we can switch.
I am not switching to the New Outlook while this isn't resolved. Please add this function ASAP
As a MSP this is the number one reason people ask us to block the new outlook experience, which is a shame, because there are some great features (including CoPilot) in there.
You need to add any folder in a shared mailbox to the pinned favorites. Its a dealbreaker otherwise!
As one of the IT team here and the reason why the company switched to 365 from our old office owned copies and then moved mail into 365 exchange not having shared accounts that can be linked to favourites just will not work I have members that use the shared accounts more than there own.
This needs to be urgently addressed and was the reason I stopped testing before but now running to understand other issues as i have one member liking it and the rest not wanting to change.
Also why left click for spelling when every other office uses right click??
Please refer to this thread...
https://answers.microsoft.com/en-us/outlook_com/forum/outlk_win-outtop_classic-outsub_ofb/add-folder-from-a-shared-mailbox-to-favorites/e97f2919-3816-40c9-897c-4dc61087ce73?messageId=9c1ef73e-8f2f-4db5-946a-9b4a141e3a00&page=1Adding to the chorus. Not switching to the new Outlook without the ability to add shared mailbox folders to favorites. It is an essential feature.
This is a dealbreaker. Cannot switch until implemented.
This is awful - a critical feature for many that complicates the everyday efficiency that's been established. Bring the ability to add Shared Mailbox folders to Favorites asap.
