In the classic Outlook I can add Inbox folders of shared mailboxes to Favorites, easily detecting and accessing new emails sent to any of mailboxes I manage. In the new Monarch Outlook, this is no l...
As a MSP this is the number one reason people ask us to block the new outlook experience, which is a shame, because there are some great features (including CoPilot) in there.
You need to add any folder in a shared mailbox to the pinned favorites. Its a dealbreaker otherwise!