A3Koopman1955's avatar
A3Koopman1955
Copper Contributor
Jan 11, 2024
Status:
New

Multiple monitor issue after upgrade to 1.2.5105.0

I'm using Azure Virtual Desktop on my Windows 11 laptop with 2 additional monitors attached. I've configured my AVD connection to use the 2 additional monitors (2 and 3), so I could use my laptop screen for local actions. This works fine, until I upgraded to release 1.2.5105.0, because then, despite the configuration of using monitor 2 and 3, the laptop screen (1) and monitor 2 were used.

The problem disappeared after a downgrade to a previous version

14 Comments

  • Tron1978's avatar
    Tron1978
    Copper Contributor

    Lets not forget the one that works

    6. Roll back the application version

    https://learn.microsoft.com/en-us/azure/virtual-desktop/whats-new-client-windows#updates-for-version-125018

     

    Rolling back application was the only solution that resolved the issue.

    Fresh install of Win 11 and I imagine if we have more than 3 displays, we know if they are turned on or not.

  • sharmaharsh's avatar
    sharmaharsh
    Copper Contributor
    1. Check Display Settings:

      • Right-click on your desktop and select "Display settings."
      • Ensure that the correct monitors are detected.
      • Check the resolution and orientation settings for each monitor.
    2. Update Graphics Drivers:

      • Visit the website of your graphics card manufacturer (NVIDIA, AMD, or Intel) and download the latest drivers for your graphics card.
      • Install the updated graphics drivers and restart your computer.
    3. Rollback Drivers:

      • If the issue started after a driver update, you can try rolling back to the previous driver version.
      • Go to Device Manager, find your graphics card, right-click, and choose "Properties." Then, go to the "Driver" tab and click "Roll Back Driver" if the option is available.
    4. Check Cable Connections:

      • Ensure that all cables connecting your monitors to the computer are securely plugged in.
      • Try using different cables or ports if available.
    5. Reconfigure Multiple Displays:

      • In the Display Settings, you can choose how multiple displays are configured. Try changing between "Duplicate," "Extend," or "Second screen only" to see if it resolves the issue.
  • Tron1978's avatar
    Tron1978
    Copper Contributor

    Same issue on my side with multiple monitors (4) as well. If I select a single screen, it will correctly place the full screen window but if I select 2 or more screens it defaults to only my laptop primary screen and ignores all others. Current functioning options - All screens or single screen.
    I use one screen open for personal web, email, teams chat/meetings and the other two screens for AVD. Laptop screen left at 10% brightness and not used normally.

  • cwirth's avatar
    cwirth
    Copper Contributor

    I've got the same issue with three monitors.  My laptop is left and I use it locally for Teams calls / video and when I select my center three for AVD, the new remote desktop connection puts AVD on my left three (including laptop) and makes monitor 4 my local.

     

    I've got to uninstall the program, reboot and re-run it