AI is rapidly changing how you deliver services, support customers, and operate your business. Join us for September's Microsoft Meetup for MSPs to explore a practical operating model for MSPs navigating the AI era. Learn why secure, well-managed tenants and standardized operating practices are critical prerequisites for introducing AI into service delivery and engineering workflows. See how multi-tenant management tools, supported APIs, monitoring, automation, and generated documentation can help create repeatable and scalable operations across your customer base.
We'll also examine the role of professional services automation as a system of record for requests, approvals, evidence, time tracking, and billing, showing how automation can be connected through governed workflows that improve consistency without sacrificing accountability. Finally, we'll look at where human oversight remains essential, including AI-generated scripts, policy changes, customer communications, and any workflow that impacts access, security, or client data.
Successful AI adoption starts with fundamentals, not prompts. Leave with practical ideas you can implement immediately, including one data-control improvement, one tenant-standardization opportunity, and one workflow you can automate within the next 90 days.
The Microsoft Meetup for MSPs is a recurring online community session where Microsoft product teams and MVP practitioners share working guidance for managing customer tenants at scale. Bookmark the Microsoft Meetup for MSPs resource guide for future session dates and resources to help you on your journey.
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